Job Description
Full job description
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Title: Asset Protection Agent
Department: Asset Protection
FLSA Status: Salaried Non-Exempt
Reports to: Area Asset Protection Manager
Supervises: N/A
Salary Range: $46,000 - $56,000 / yr
Location: Ballard Goodwill, with regular travel between stores within Seattle. A personal car/transportation is required as part of this position. Mileage will be reimbursed by company.
About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.
About the Position
The Asset Protection Agent is responsible for assisting the Area Asset Protection Manager with Loss Reduction, Security, and Safety related issues at an assigned location or geographic area. At the direction of the Asset Protection Manager, Agents actively seek to prevent loss of organizational assets from both internal and external causes. The Asset Protection Agent detects, investigates, and deters individuals attempting to misappropriate organizational assets, writes clear, concise and timely reports, communicates and trains AP programs, conducts AP and Safety audits, and serves as occasional liaison with local law enforcement.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Develop and maintain effective working relationships with other stakeholders inside and outside the company.
Consistently demonstrate excellent verbal and written communication skills.
Demonstrate sound decision making skills and consistently demonstrate the ability to remain calm under stressful conditions.
Effectively protect the company from losses due to external and internal causes.
Effectively utilize CCTV, sales floor activities, and other tools to identify, monitor, and deter shoplifters, ticket-switchers, and others in a safe, legal and ethical manner. Write and submit clear and concise reports no later than 24 hours following incidents.
Perform physical security checks as assigned.
Promptly report any non-productive detentions to the assigned Area Asset Protection Manager.
Appropriately respond to duress, fire or burglar alarms as requested.
Conduct and document assigned operational compliance and safety audits in a timely manner.
Assist with the installation, maintenance, and troubleshooting of CCTV, Alarm, and Access Control equipment.
Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
Other duties as assigned.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School diploma or equivalent. Some college or verifiable advanced security training preferred.
Prefer at least 2 years of recent plainclothes Asset Protection experience detecting and preventing theft and fraud
Specific Skills/Knowledge/Licenses:
Must have basic high school graduate math skills and the ability to use a calculator to determine percentages.
Certificates, Licenses, or Registrations:
Loss Prevention Qualified (LPQ) or within 6 months of hire or Associates degree in Criminal Justice plus 1 year of relevant experience.
1st Aid/CPR certified within 6 months.
Must have valid Washington Driver’s license and proof of insurance along with good driving record.
Computer/Technology Skills:
Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
Ability to learn new technology and software as related to the job.
Physical Abilities:
While performing the duties of this job, the employee will be required to lift and carry 20-30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities:
Interpreting and analyzing data
Problem Solving
Time management
Negotiation skills
Strong written and verbal skills
Creating written communication
Prioritization
Attention to detail
Work Environment: Office, retail, warehouse and outside environments where temperature and conditions vary, exposure to dust and inclement weather. This position requires regular travel to stores, offsite meetings and events. This role is expected to work occasional evenings, weekends and holidays. The type and number of assigned facilities will vary by assignment. Working as a single agent detecting, preventing, and deterring theft activity.
Work at least one retail-closing shift and one early opening shift per assigned location per month. This position may require occasional overnight travel.
Some late night, inclement weather, secluded area and solitary assignments. Some after-hours camera installation, maintenance, and repair. Exposure to dust, noise and crowds.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, ****** orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.
Title: Asset Protection Agent
Department: Asset Protection
FLSA Status: Salaried Non-Exempt
Reports to: Area Asset Protection Manager
Supervises: N/A
Salary Range: $46,000 - $56,000 / yr
Location: Ballard Goodwill, with regular travel between stores within Seattle. A personal car/transportation is required as part of this position. Mileage will be reimbursed by company.
About Goodwill
We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees’ differences and acknowledge and support our collective responsibility.
About the Position
The Asset Protection Agent is responsible for assisting the Area Asset Protection Manager with Loss Reduction, Security, and Safety related issues at an assigned location or geographic area. At the direction of the Asset Protection Manager, Agents actively seek to prevent loss of organizational assets from both internal and external causes. The Asset Protection Agent detects, investigates, and deters individuals attempting to misappropriate organizational assets, writes clear, concise and timely reports, communicates and trains AP programs, conducts AP and Safety audits, and serves as occasional liaison with local law enforcement.
Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
Develop and maintain effective working relationships with other stakeholders inside and outside the company.
Consistently demonstrate excellent verbal and written communication skills.
Demonstrate sound decision making skills and consistently demonstrate the ability to remain calm under stressful conditions.
Effectively protect the company from losses due to external and internal causes.
Effectively utilize CCTV, sales floor activities, and other tools to identify, monitor, and deter shoplifters, ticket-switchers, and others in a safe, legal and ethical manner. Write and submit clear and concise reports no later than 24 hours following incidents.
Perform physical security checks as assigned.
Promptly report any non-productive detentions to the assigned Area Asset Protection Manager.
Appropriately respond to duress, fire or burglar alarms as requested.
Conduct and document assigned operational compliance and safety audits in a timely manner.
Assist with the installation, maintenance, and troubleshooting of CCTV, Alarm, and Access Control equipment.
Upholds safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; reports any potential hazards or accidents.
Other duties as assigned.
Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
High School diploma or equivalent. Some college or verifiable advanced security training preferred.
Prefer at least 2 years of recent plainclothes Asset Protection experience detecting and preventing theft and fraud
Specific Skills/Knowledge/Licenses:
Must have basic high school graduate math skills and the ability to use a calculator to determine percentages.
Certificates, Licenses, or Registrations:
Loss Prevention Qualified (LPQ) or within 6 months of hire or Associates degree in Criminal Justice plus 1 year of relevant experience.
1st Aid/CPR certified within 6 months.
Must have valid Washington Driver’s license and proof of insurance along with good driving record.
Computer/Technology Skills:
Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
Ability to learn new technology and software as related to the job.
Physical Abilities:
While performing the duties of this job, the employee will be required to lift and carry 20-30 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.
Essential Mental/Sensory Abilities:
Interpreting and analyzing data
Problem Solving
Time management
Negotiation skills
Strong written and verbal skills
Creating written communication
Prioritization
Attention to detail
Work Environment: Office, retail, warehouse and outside environments where temperature and conditions vary, exposure to dust and inclement weather. This position requires regular travel to stores, offsite meetings and events. This role is expected to work occasional evenings, weekends and holidays. The type and number of assigned facilities will vary by assignment. Working as a single agent detecting, preventing, and deterring theft activity.
Work at least one retail-closing shift and one early opening shift per assigned location per month. This position may require occasional overnight travel.
Some late night, inclement weather, secluded area and solitary assignments. Some after-hours camera installation, maintenance, and repair. Exposure to dust, noise and crowds.
Everyone Is Welcome
When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, ****** orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.
💡 Quick Summary
Seeking a career-building opportunity? The Asset Protection Agent - Ballard position is now open for candidates interested in the BPO Jobs sector. This role in Seattle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.