Job Description
Job Description
Job Title: Asst Unit Manager – Process Training
Reports To (Title): Asst Manager/Manager – Process Training
Job Location: Pune
Job Summary
We are looking for a training specialist to help employees and trainers cultivate their skills and knowledge. The expectations of the role is not only to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.
Job Responsibilities
Training of new hires on fundamental skills essential for entry level performance – concepts of E-Commerce, payment processing and client specific training requirements
Support business with need-based OJT Support – Coaching and Refresher Training
Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
Training need assessment – parameter-based assessment for root cause analysis and action planning
Content Development and implementation and evaluation of training projects
Conduct employee engagement activities to maximize conversion
Providing stakeholders with insights to business development and expansion
Providing insights into automation capabilities
Maintaining governance mechanisms that adhere to PCIDSS and ISO Standards
Competency Requirement (with Desired Proficiency Level)
Communication Skills (Oral and Written) – Advanced
Domain Knowledge (Commercial US Insurance – Claims processing and code)
Soft Skills Domain – Expert
Language Enhancement Domain – Advanced
Culture Sensitization Domain – Advanced
Behavioral training – Intermediate/Advanced
Evaluating others – Expert
Coaching & Feedback – Expert
Instructional Design – Advanced
Facilitations Skills – Expert
MS Office Skills – Advanced
Flexibility, Integrity and Accountability – Expert
Governance and Reporting - Advanced
Educational Requirement
Minimum qualification of: BSC Biotech/Biology or BPharm Graduate
Experience Requirement
Min. 2 years’ experience in managing New Hire Training and Coaching for US Commercial Healthcare Services with extensive experience in claim adjudication
Job Title: Asst Unit Manager – Process Training
Reports To (Title): Asst Manager/Manager – Process Training
Job Location: Pune
Job Summary
We are looking for a training specialist to help employees and trainers cultivate their skills and knowledge. The expectations of the role is not only to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.
Job Responsibilities
Training of new hires on fundamental skills essential for entry level performance – concepts of E-Commerce, payment processing and client specific training requirements
Support business with need-based OJT Support – Coaching and Refresher Training
Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
Training need assessment – parameter-based assessment for root cause analysis and action planning
Content Development and implementation and evaluation of training projects
Conduct employee engagement activities to maximize conversion
Providing stakeholders with insights to business development and expansion
Providing insights into automation capabilities
Maintaining governance mechanisms that adhere to PCIDSS and ISO Standards
Competency Requirement (with Desired Proficiency Level)
Communication Skills (Oral and Written) – Advanced
Domain Knowledge (Commercial US Insurance – Claims processing and code)
Soft Skills Domain – Expert
Language Enhancement Domain – Advanced
Culture Sensitization Domain – Advanced
Behavioral training – Intermediate/Advanced
Evaluating others – Expert
Coaching & Feedback – Expert
Instructional Design – Advanced
Facilitations Skills – Expert
MS Office Skills – Advanced
Flexibility, Integrity and Accountability – Expert
Governance and Reporting - Advanced
Educational Requirement
Minimum qualification of: BSC Biotech/Biology or BPharm Graduate
Experience Requirement
Min. 2 years’ experience in managing New Hire Training and Coaching for US Commercial Healthcare Services with extensive experience in claim adjudication
💡 Quick Summary
Seeking a career-building opportunity? The Assist Unit Mgr|Process Trng|I position is now open for candidates interested in the Customer Care Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.