Job Description
Job Title: Assistant Manager – Telesales (BPO)
Experience Required: 5+ Years in Telesales / BPO Operations
Department: Sales / Call Center Operations
Reporting To: Branch Manager
Job Summary:
We are seeking a dynamic and results-driven Assistant Manager – Telesales to lead, manage, and scale telesales operations within our BPO setup. The ideal candidate should have over 5 years of hands-on experience in telesales, with a proven ability to manage high-performing teams, meet aggressive targets, and maintain excellent customer service standards.
Key Responsibilities:
● Lead a team of telesales executives to achieve daily, weekly, and monthly sales targets.
● Monitor team performance and drive productivity through effective coaching and performance management.
● Manage and optimize daily operations including lead allocation, call handling, and sales closures.
● Conduct regular training and upskilling sessions to improve sales techniques, objection handling, and product knowledge.
● Prepare and analyze performance reports (call volume, conversion rates, revenue metrics, etc.) to identify areas for improvement.
● Ensure compliance with company policies, quality standards, and regulatory requirements.
● Collaborate with senior leadership to implement sales strategies and process improvements.
● Handle escalated customer queries or issues professionally and efficiently.
● Maintain a high level of motivation and morale within the team.
Key Requirements:
● Minimum 5 years of experience in Telesales with at least 2 years in a team leadership or assistant managerial role in a BPO or call center environment.
● Strong track record in meeting or exceeding sales targets.
● Excellent communication, interpersonal, and coaching skills.
● Proficient in CRM and dialer systems (e.g., Ameyo, Genesys, Five9, etc.).
● Ability to analyze data and generate actionable insights.
● Strong problem-solving and decision-making abilities.
● Flexibility to work in a fast-paced and target-driven environment.
Preferred Qualifications:
Graduate in any discipline; MBA is a plus
Experience in B2C sales, especially in industries like insurance, finance, or telecom
Salary: Competitive with performance incentives
Shift: Day Shift
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
Commuter assistance
Health insurance
Leave encashment
Paid time off
Provident Fund
Work Location: In person
Experience Required: 5+ Years in Telesales / BPO Operations
Department: Sales / Call Center Operations
Reporting To: Branch Manager
Job Summary:
We are seeking a dynamic and results-driven Assistant Manager – Telesales to lead, manage, and scale telesales operations within our BPO setup. The ideal candidate should have over 5 years of hands-on experience in telesales, with a proven ability to manage high-performing teams, meet aggressive targets, and maintain excellent customer service standards.
Key Responsibilities:
● Lead a team of telesales executives to achieve daily, weekly, and monthly sales targets.
● Monitor team performance and drive productivity through effective coaching and performance management.
● Manage and optimize daily operations including lead allocation, call handling, and sales closures.
● Conduct regular training and upskilling sessions to improve sales techniques, objection handling, and product knowledge.
● Prepare and analyze performance reports (call volume, conversion rates, revenue metrics, etc.) to identify areas for improvement.
● Ensure compliance with company policies, quality standards, and regulatory requirements.
● Collaborate with senior leadership to implement sales strategies and process improvements.
● Handle escalated customer queries or issues professionally and efficiently.
● Maintain a high level of motivation and morale within the team.
Key Requirements:
● Minimum 5 years of experience in Telesales with at least 2 years in a team leadership or assistant managerial role in a BPO or call center environment.
● Strong track record in meeting or exceeding sales targets.
● Excellent communication, interpersonal, and coaching skills.
● Proficient in CRM and dialer systems (e.g., Ameyo, Genesys, Five9, etc.).
● Ability to analyze data and generate actionable insights.
● Strong problem-solving and decision-making abilities.
● Flexibility to work in a fast-paced and target-driven environment.
Preferred Qualifications:
Graduate in any discipline; MBA is a plus
Experience in B2C sales, especially in industries like insurance, finance, or telecom
Salary: Competitive with performance incentives
Shift: Day Shift
Pay: ₹600,000.00 - ₹800,000.00 per year
Benefits:
Commuter assistance
Health insurance
Leave encashment
Paid time off
Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Assistance Manager- Telesales- post position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
