Primary Duties And Responsibilities

The teammate serves as the primary operations officer of the assigned Banking Center. Assist the Banking Center Manager with development of new business, servicing accounts, lending, customer relations and staff development

Essential Functions
• Provide high quality customer service to all clients all the time
• Promote the “Culture of Excellence” and ensure the staff consistently upholds it
• Serve as the primary operations officer of the Banking Center
• Mentor and coach employees in skill development and personal growth
• Comply with all banking regulations and our own Bank policies, procedures and objectives
• Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
• Ensure and monitor proper loss prevention regarding past due loans/credit cards, cash items and overdrawn accounts
• Review daily Banking Center account management reports found in KlariVis account management reporting system, including but not limited to uncollected funds report, depository overdraft report and new accounts report; review and approve large dollar transit items report
• Conduct monthly audits as outlined on the Banking Center Audit Control Sheet, including but not limited to cash audits, alarm testing, review of NVR/camera functionality, and bait strap change
• Open new depository accounts (personal and business)
• Prepare, approve and process loan requests within lending authority, per DecisionPro procedures
• In order to support all team members and assist as necessary, maintain knowledge of banking center operations, including but not limited to opening new depository accounts (personal and business), ATM and vault management, branch capture, and SilverLake-Xperience teller Operating system
• Master all features and benefits of Bank’s products, programs and services, and ensure that staff is similarly trained on our product and service offerings
• Evaluate customer product/service needs, and present financial solutions that bolster customer satisfaction and increase referrals; where the client relationship is best managed by another Bank department/division, partner effectively with the appropriate banker to ensure superior customer service
• Seek out business development opportunities in the service area, actively conducting calls on current and prospective clients, either individually or in collaboration with Superior Service Team partners
• Represent the Bank within the community to enhance the Bank’s image and establish contacts to develop business
• Assist the Banking Center manager in developing methods to enhance and retain client account relationships; solicit staff participation to overcome service delivery barriers and suggest methods to improve service
• Assist with planning scheduled meetings on Bank operations, security and products
• Maintain prudent expense control in the Banking Center
• Assist the Manager with hiring, scheduling, coaching, terminating, and conducting performance appraisals for employees

Required Qualifications
• High school diploma or equivalent; college degree preferred
• Demonstrated skill in banking center operational leadership, teller line expertise and client account management, typically gained by 2 or more years of general retail banking and at least a year in a role with regular platform responsibilities
• Demonstrated ability to manage and mentor staff
• Excellent communication and customer service skills, exhibiting a high degree of professionalism
• Excellent interpersonal skills, with the proven ability to interact effectively with individuals from diverse backgrounds
• Ability to organize and prioritize tasks
• Demonstrated computer proficiency and teller terminal knowledge
• High mathematical and computational aptitude
• Ability to interpret data and formulate decisions/solutions

Full-time, Hourly Position

The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, *** (including pregnancy), ****** orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.

The National Bank of Indianapolis is a Certified employer of choice through EmployIndy's Good Wages Initiative (GWI). As a Certified GWI Employer, we pay all full-time employees at least $18/hr. and offer employer-sponsored health insurance.