Job Description
• *THIS POSITION IS TO WORK ONBOARD
The Assistant Digital Manager role involves updating content, maintaining,
troubleshooting and assisting in the daily operations of all digital systems with a strong focus on digital signage and the guest mobile application. Ensuring alignment with brand standards and operational requirements is also a key component of this role.
This position reports to the Onboard Digital Manager who will assist in providing
support on all guest and crew-facing digital technologies. This role offers an excellent
opportunity for individuals with hands-on experience in digital content management
while working in a dynamic and innovative environment.
Essential Duties and Responsibilities:
• Support daily operations of digital signage and the guest mobile application.
• Escalate unresolved technical or operational issues promptly to the Digital Manager or IT support.
• Monitor daily content publishing, ensuring compliance with brand standards and operational needs.
• Troubleshoot minor technical issues (network connectivity, media players, touchscreens) before escalating to IT.
• Support guests at the App Help Desk during embarkation and are available throughout the voyage for app-related queries.
• Act as the first point of contact for onboard teams regarding day-to-day app or signage issues.
• Maintain updated databases of signage locations, equipment status, and error logs.
• Train crew and designated users on proper use of digital systems.
• Enter, format, and publish approved content for the app and signage under the guidance of the Digital Manager.
• Ensure real-time updates are reflected accurately across signage and app displays.
• Partner with IT and Technical teams on troubleshooting, networking, and repairs.
• Prepare clear documentation and handover notes for seamless continuity.
• Collaborate with the Digital Manager and departments such as M&R, F&B, Entertainment, and Guest Services to ensure content accuracy and consistency.
• Conduct proactive checks before high-profile events (e.g., charters, safety drills, embarkation) to ensure digital systems are functioning correctly.
• Identify opportunities for improvement in signage, workflows, and guest interaction based on onboard experience.
• Track and log recurring issues in content publishing to support process improvement.
Qualifications:
• Bachelor’s degree in digital communications, media, IT, or related field (preferred).
• Minimum 2 years’ experience in digital content management, signage systems, or similar technology platforms.
• Strong technical aptitude with basic networking and troubleshooting knowledge.
• Excellent communication skills and ability to train and support non-technical users.
• Detail-oriented with a strong eye for content quality, accuracy, and design.
• Ability to perform in a fast-paced environment, managing multiple tasks and priorities.
• Hospitality, travel, or cruise industry experience strongly preferred.
• Comfortable working onboard a cruise ship for extended contracts (6–7 months).
The Assistant Digital Manager role involves updating content, maintaining,
troubleshooting and assisting in the daily operations of all digital systems with a strong focus on digital signage and the guest mobile application. Ensuring alignment with brand standards and operational requirements is also a key component of this role.
This position reports to the Onboard Digital Manager who will assist in providing
support on all guest and crew-facing digital technologies. This role offers an excellent
opportunity for individuals with hands-on experience in digital content management
while working in a dynamic and innovative environment.
Essential Duties and Responsibilities:
• Support daily operations of digital signage and the guest mobile application.
• Escalate unresolved technical or operational issues promptly to the Digital Manager or IT support.
• Monitor daily content publishing, ensuring compliance with brand standards and operational needs.
• Troubleshoot minor technical issues (network connectivity, media players, touchscreens) before escalating to IT.
• Support guests at the App Help Desk during embarkation and are available throughout the voyage for app-related queries.
• Act as the first point of contact for onboard teams regarding day-to-day app or signage issues.
• Maintain updated databases of signage locations, equipment status, and error logs.
• Train crew and designated users on proper use of digital systems.
• Enter, format, and publish approved content for the app and signage under the guidance of the Digital Manager.
• Ensure real-time updates are reflected accurately across signage and app displays.
• Partner with IT and Technical teams on troubleshooting, networking, and repairs.
• Prepare clear documentation and handover notes for seamless continuity.
• Collaborate with the Digital Manager and departments such as M&R, F&B, Entertainment, and Guest Services to ensure content accuracy and consistency.
• Conduct proactive checks before high-profile events (e.g., charters, safety drills, embarkation) to ensure digital systems are functioning correctly.
• Identify opportunities for improvement in signage, workflows, and guest interaction based on onboard experience.
• Track and log recurring issues in content publishing to support process improvement.
Qualifications:
• Bachelor’s degree in digital communications, media, IT, or related field (preferred).
• Minimum 2 years’ experience in digital content management, signage systems, or similar technology platforms.
• Strong technical aptitude with basic networking and troubleshooting knowledge.
• Excellent communication skills and ability to train and support non-technical users.
• Detail-oriented with a strong eye for content quality, accuracy, and design.
• Ability to perform in a fast-paced environment, managing multiple tasks and priorities.
• Hospitality, travel, or cruise industry experience strongly preferred.
• Comfortable working onboard a cruise ship for extended contracts (6–7 months).
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Digital Manager position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
