Assistant Front Desk Manager

Position Overview:

To ensure smooth operation of the Front Office. Must provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends if needed. Must be able to deal calmly and professionally with the public and staff in all situations.

Job Skills & Requirements:

Must be able to work in both a team environment and independently

Be Personable and friendly

Be able to multi task

Be organized

Be able to stand for up to 8 hours at a time

Be able to work any shift (AM/PM)

Good communication skills

Working knowledge of reservation systems

Basic computer knowledge

Description of Duties:

Greeting and always acknowledging Guests (apply 10 foot rule – within 10ft of the guest acknowledge them with a smile and speak to the guest)

Answering of phones (a mile on your face puts a smile in your voice)

Taking & inputting reservations by phone and email.

Check in Guests/Check out Guests

Responding to guest inquiries

Follow through on guest requests

Cashier related duties

Maintain the cleanliness of the front and back offices

All reception and administrative duties as requested by senior management

Responding to requests & inquiries from team members from other departments.

Additional tasks as assigned by senior management

COVID-1+ precaution(s):

Remote interview process

Work Remotely

No

Job Types: Full-time, Temporary

Contract length: 5-6 months

Pay: $17.00-$23.66 per hour

Schedule:

8 hour shift

Day shift

Every Weekend

Holidays

Night shift

Work Location: In person

Expected start date: 2025-05-12