Job Description
Job Advert
Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as an Assistant General Manager!
As an Assistant General Manager, you will contribute to our vision of being, “the greatest Residential Property Manager, making our cities a better place to live” by:
Incredible outcomes you’ll deliver
Support the General/City Manager to drive commercial, operational and strategic performance
Take accountability for operational excellence, financial performance and governance
Lead the onsite team to achieve strong leasing, retention and resident satisfaction
Act as senior lead and deputy in the absence of the General/City Manager
Your responsibilities
Property Management
Maintain high standards of property care in line with budgets, SLAs and regulations
Support safe, efficient operations and deliver excellent customer experience
Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S)
Ensure adequate resourcing, including reception cover when needed
Oversee statutory compliance, inspections and KPI performance
Support and brief onsite team with key operational updates
Ensure compliance with PPMs and contractual obligations
Manage budgets, purchase orders, invoices, contracts and financial admin
Contribute to client reporting on performance and budgets
Oversee resident services (parcels, keys, amenities, parking, housekeeping)
Ensure maintenance requests are handled within SLA and high presentation standards maintained
Manage contractors, complaints and third-party service issues
Maintain safe working procedures and update risk controls
Oversee risk register and ensure actions are completed
Act as lead for major incidents and escalated risks
Act as key operational contact for clients and support/lead meetings
Resident Engagement
Lead resident engagement and support the Community team to deliver excellent service
Implement engagement strategies, including communication and events
Drive resident feedback and reviews, improving service and satisfaction KPIs
Deliver ESG and social value initiatives and maintain reporting records
People Management
Lead, coach and develop the onsite team
Model company values and behaviours
Drive performance through objectives, reviews and regular meetings
Ensure compliance with policies, processes and regulations
Promote strong communication and team engagement
Identify development needs and provide coaching/mentoring
Support recruitment, training and talent development
Who You Are
Experienced residential property professional with strong sector knowledge
Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them
Committed to ongoing professional development
Confident communicator with strong customer service and negotiation skills
Strong leader and team player who delivers results through people
IT proficient (Microsoft Office and databases)
Highly organised with strong planning and decision-making skills
Skilled in coaching, mentoring and giving feedback
Commercially and financially astute
Relevant qualifications (TPI BTR Level 4 / ARLA desirable)
Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health – desirable)
And So Much More:
From leading daily operations to guiding your team with strategy and support, you’ll ensure everything is aligned and performing seamlessly across the community.
What we’re looking for:
Comparable property management experience (residential or hospitality)
Strong understanding of building management and Health & Safety
Proven ability to manage budgets effectively
Excellent people management skills with experience leading large teams
A track record of developing high-performing teams in a fast-paced environment
Outstanding customer service standards
High levels of energy, drive, and enthusiasm
Strong communication, influencing, and relationship skills
Ability to work proactively and use initiative in a competitive market
Desirable:
Health & Safety qualification
ARLA qualification
IRPM foundation level qualification (or willingness to work towards)
And here’s what we offer;
We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!
Here's a little glimpse into our bubble benefits;
Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
Company pension scheme & medical Cover for your long-term health & to help plan for the future
Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
Enhanced sick pay & family leave to take care of yourself & your loved ones
Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
Cycle to work scheme to help you get to work in a healthier, greener way
Study support to help you grow & reach your goals
Long service awards to celebrate every mile stone with us
Employee assistance & counselling for those times when you need a little bit of extra support
& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
INDMED
Hey there! Ready to make a difference?
At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as an Assistant General Manager!
As an Assistant General Manager, you will contribute to our vision of being, “the greatest Residential Property Manager, making our cities a better place to live” by:
Incredible outcomes you’ll deliver
Support the General/City Manager to drive commercial, operational and strategic performance
Take accountability for operational excellence, financial performance and governance
Lead the onsite team to achieve strong leasing, retention and resident satisfaction
Act as senior lead and deputy in the absence of the General/City Manager
Your responsibilities
Property Management
Maintain high standards of property care in line with budgets, SLAs and regulations
Support safe, efficient operations and deliver excellent customer experience
Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S)
Ensure adequate resourcing, including reception cover when needed
Oversee statutory compliance, inspections and KPI performance
Support and brief onsite team with key operational updates
Ensure compliance with PPMs and contractual obligations
Manage budgets, purchase orders, invoices, contracts and financial admin
Contribute to client reporting on performance and budgets
Oversee resident services (parcels, keys, amenities, parking, housekeeping)
Ensure maintenance requests are handled within SLA and high presentation standards maintained
Manage contractors, complaints and third-party service issues
Maintain safe working procedures and update risk controls
Oversee risk register and ensure actions are completed
Act as lead for major incidents and escalated risks
Act as key operational contact for clients and support/lead meetings
Resident Engagement
Lead resident engagement and support the Community team to deliver excellent service
Implement engagement strategies, including communication and events
Drive resident feedback and reviews, improving service and satisfaction KPIs
Deliver ESG and social value initiatives and maintain reporting records
People Management
Lead, coach and develop the onsite team
Model company values and behaviours
Drive performance through objectives, reviews and regular meetings
Ensure compliance with policies, processes and regulations
Promote strong communication and team engagement
Identify development needs and provide coaching/mentoring
Support recruitment, training and talent development
Who You Are
Experienced residential property professional with strong sector knowledge
Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them
Committed to ongoing professional development
Confident communicator with strong customer service and negotiation skills
Strong leader and team player who delivers results through people
IT proficient (Microsoft Office and databases)
Highly organised with strong planning and decision-making skills
Skilled in coaching, mentoring and giving feedback
Commercially and financially astute
Relevant qualifications (TPI BTR Level 4 / ARLA desirable)
Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health – desirable)
And So Much More:
From leading daily operations to guiding your team with strategy and support, you’ll ensure everything is aligned and performing seamlessly across the community.
What we’re looking for:
Comparable property management experience (residential or hospitality)
Strong understanding of building management and Health & Safety
Proven ability to manage budgets effectively
Excellent people management skills with experience leading large teams
A track record of developing high-performing teams in a fast-paced environment
Outstanding customer service standards
High levels of energy, drive, and enthusiasm
Strong communication, influencing, and relationship skills
Ability to work proactively and use initiative in a competitive market
Desirable:
Health & Safety qualification
ARLA qualification
IRPM foundation level qualification (or willingness to work towards)
And here’s what we offer;
We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you!
Here's a little glimpse into our bubble benefits;
Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
Company pension scheme & medical Cover for your long-term health & to help plan for the future
Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
Enhanced sick pay & family leave to take care of yourself & your loved ones
Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
Cycle to work scheme to help you get to work in a healthier, greener way
Study support to help you grow & reach your goals
Long service awards to celebrate every mile stone with us
Employee assistance & counselling for those times when you need a little bit of extra support
& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!
If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you!
INDMED
💡 Quick Summary
Seeking a career-building opportunity? The Assistant General Manager position is now open for candidates interested in the Back Office Jobs sector. This role in Belfast offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
