Job Description
Company Name: Frankfinn Aviation
Min Overall Experience - 12 Years ; Max Experience - 20 Years
- Must be able to handle the team of 200 to 300.
- Experience in Domestic Outbound call centre sales process - 6 - 8 yrs.
- Must have achieved annual targets of 15Cr+
Notice Period - Max 7 days (Immediate joining)
Salary: Total Budget (- 18L - 20L)
Minimum Education - BA / B Com / B Sc/MBA
Age Limit - 35 years - 48 Years
Gender - Male / Female
- Functional Reporting - VP Customer service/call centre and quality assistance
Administrative Reporting - VP Customer service/call centre and quality assistance
IT Knowledge/ Other Competencies - MS Office, Fidelio/ Opera
Responsibilities:
- To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Industry Exposure Required with Hands on expr in domestic out-bound sales process
Min Overall Experience - 12 Years ; Max Experience - 20 Years
- Must be able to handle the team of 200 to 300.
- Experience in Domestic Outbound call centre sales process - 6 - 8 yrs.
- Must have achieved annual targets of 15Cr+
Notice Period - Max 7 days (Immediate joining)
Salary: Total Budget (- 18L - 20L)
Minimum Education - BA / B Com / B Sc/MBA
Age Limit - 35 years - 48 Years
Gender - Male / Female
- Functional Reporting - VP Customer service/call centre and quality assistance
Administrative Reporting - VP Customer service/call centre and quality assistance
IT Knowledge/ Other Competencies - MS Office, Fidelio/ Opera
Responsibilities:
- To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Industry Exposure Required with Hands on expr in domestic out-bound sales process
💡 Quick Summary
Seeking a career-building opportunity? The Assistant General Manager | Call Center | BPO |6|20 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.