Job Description
Qualifications
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel
Previous supervisory experience required
Must be proficient in Windows Operating Systems
Benefits
Now offering Daily Pay!
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Responsibilities
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty
Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates
Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
Must have the ability to assimilate complex information data etc
from disparate sources and consider adjust or modify to meet the constraints of the particular need
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests
Must be able to work with and understand financial information and data and basic arithmetic functions
Must be able to convey information and ideas clearly
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments
Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
Assist the General Manager as needed in revenue generation programs
Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs
Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
Follow up on all empowerment successes and opportunities with the appropriate Department Head
Assist the General Manager with the creation of financial reports as required by the Corporate Office
Meet all Corporate imposed deadlines as well as those imposed by the General Manager
Participate in required M.O.D. coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training
Ensure recruiting hiring and training for Guest Services based on occupancy
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments
Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
Assist the General Manager as needed in revenue generation programs
Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs
Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
Follow up on all empowerment successes and opportunities with the apprpriate Department Head
Assist the General Manager with the creation of financial reports as required by the Corporate Office
Meet all Corporate imposed deadlines as well as those imposed by the General Manager
Participate in required M.O.D. coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training
Ensure recruiting hiring and training for Guest Services based on occupancy
Be in the public areas during peak times greeting guests and offering assistance as needed
Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit
Ensure that all scheduled meetings take place on the property
We invite our guests to enjoy an included evening social served Monday through Thursday, and stock their suite’s kitchen with favorites
A 24-hour fitness center and indoor pool allow for maintaining any exercise program
Job description
Job Summary
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Qualifications
Responsibilities
• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to convey information and ideas clearly.
Responsibilities
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting hiring and training for Guest Services based on occupancy
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the apprpriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting hiring and training for Guest Services based on occupancy
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Ensure that all scheduled meetings take place on the property.
Property Details
Whether visitors are taking the whole family to Dorney Park and Wildwater Kingdom, touring the western Lehigh Valley wineries or are here for business with one of the many corporations based in Allentown, PA—Mack, Nestle and Olympus among them—the suites at our Allentown, PA hotel let guests do things their way.
A hot full breakfast is included seven days a week. We invite our guests to enjoy an included evening social served Monday through Thursday, and stock their suite’s kitchen with favorites. A 24-hour fitness center and indoor pool allow for maintaining any exercise program.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel
Previous supervisory experience required
Must be proficient in Windows Operating Systems
Benefits
Now offering Daily Pay!
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Responsibilities
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty
Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates
Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful high-pressure situations
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
Must have the ability to assimilate complex information data etc
from disparate sources and consider adjust or modify to meet the constraints of the particular need
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests
Must be able to work with and understand financial information and data and basic arithmetic functions
Must be able to convey information and ideas clearly
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments
Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
Assist the General Manager as needed in revenue generation programs
Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs
Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
Follow up on all empowerment successes and opportunities with the appropriate Department Head
Assist the General Manager with the creation of financial reports as required by the Corporate Office
Meet all Corporate imposed deadlines as well as those imposed by the General Manager
Participate in required M.O.D. coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training
Ensure recruiting hiring and training for Guest Services based on occupancy
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid
Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments
Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
Use competencies from Aimbridge & Brand training materials to develop self in all operational departments
Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
Assist the General Manager as needed in revenue generation programs
Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs
Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development
Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
Follow up on all empowerment successes and opportunities with the apprpriate Department Head
Assist the General Manager with the creation of financial reports as required by the Corporate Office
Meet all Corporate imposed deadlines as well as those imposed by the General Manager
Participate in required M.O.D. coverage as scheduled
Ensure that training in service standards is taking place in each department using the steps to effective training
Ensure recruiting hiring and training for Guest Services based on occupancy
Be in the public areas during peak times greeting guests and offering assistance as needed
Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit
Ensure that all scheduled meetings take place on the property
We invite our guests to enjoy an included evening social served Monday through Thursday, and stock their suite’s kitchen with favorites
A 24-hour fitness center and indoor pool allow for maintaining any exercise program
Job description
Job Summary
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.
Qualifications
Responsibilities
• At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
• Previous supervisory experience required.
• Must be proficient in Windows Operating Systems.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to convey information and ideas clearly.
Responsibilities
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting hiring and training for Guest Services based on occupancy
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
• Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers ******* Awareness CPR & First Aid.
• Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
• Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
• Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
• Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
• Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the apprpriate Department Head.
• Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
• Participate in required M.O.D. coverage as scheduled.
• Ensure that training in service standards is taking place in each department using the steps to effective training.
• Ensure recruiting hiring and training for Guest Services based on occupancy
• Be in the public areas during peak times greeting guests and offering assistance as needed.
• Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
• Ensure that all scheduled meetings take place on the property.
Property Details
Whether visitors are taking the whole family to Dorney Park and Wildwater Kingdom, touring the western Lehigh Valley wineries or are here for business with one of the many corporations based in Allentown, PA—Mack, Nestle and Olympus among them—the suites at our Allentown, PA hotel let guests do things their way.
A hot full breakfast is included seven days a week. We invite our guests to enjoy an included evening social served Monday through Thursday, and stock their suite’s kitchen with favorites. A 24-hour fitness center and indoor pool allow for maintaining any exercise program.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
💡 Quick Summary
Seeking a career-building opportunity? The Assistant General Manager OEM position is now open for candidates interested in the Hotel Jobs sector. This role in Allentown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
