Assistant Guest Services Manager

· Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.

· Serves as a leader in displaying outstanding hospitality skills.

· Empowers associates to provide excellent customer service.

· Responds to and handles guest problems and complaints.

· Sets a positive example for guest relations.

· Observes service behaviors of associates and provides feedback to individuals.

· Provides immediate assistance to guests as requested.

· Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved.

· Communicates any variations to the established norms to the appropriate department in a timely manner.

· Strives to improve service performance.

· Ensures compliance with all policies, standards and procedures.

· Understands and...