Job Description
· Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise through the general operation of the hotel.
· Serves as a leader in displaying outstanding hospitality skills.
· Empowers associates to provide excellent customer service.
· Responds to and handles guest problems and complaints.
· Sets a positive example for guest relations.
· Observes service behaviors of associates and provides feedback to individuals.
· Provides immediate assistance to guests as requested.
· Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved.
· Communicates any variations to the established norms to the appropriate department in a timely manner.
· Strives to improve service performance.
· Ensures compliance with all policies, standards and procedures.
· Serves as a leader in displaying outstanding hospitality skills.
· Empowers associates to provide excellent customer service.
· Responds to and handles guest problems and complaints.
· Sets a positive example for guest relations.
· Observes service behaviors of associates and provides feedback to individuals.
· Provides immediate assistance to guests as requested.
· Intervenes in any guest/associate situation as needed to insure the integrity of the hotel is maintained, guest satisfaction is achieved, and associate well being is preserved.
· Communicates any variations to the established norms to the appropriate department in a timely manner.
· Strives to improve service performance.
· Ensures compliance with all policies, standards and procedures.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Guest Services Manager position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.