Job Description
Full job description
Department of Customer Service
Reference number
req49969
Occupation
Information and Communications Technology, Professional
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938 - $110,271 + 12% Super and Leave Loading
Closing date
07 April 2026 at 10:00am
Assistant ICT Contract Officer
Clerk Grade: DCS Clerk Grade 5/6
Salary: $99,938 - $110,271 + 12% Super and Leave Loading
Employment Type: Ongoing permanent full time
Location: Sydney CBD with 50% of office attendance required per fortnight. Flexible working arrangements available.
About DCS & GTP:
The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy;
Beyond Digital.Are you an IT Procurement and/or Contract Administrator looking to take your career to the next level and love service improvement?
Do you want to make an impact to the lives of 8 million+ people in NSW and work in an inclusive and flexible hybrid-environment, with endless opportunities to grow?
Yes? Then this role is for you…
Working across large ICT categories and reporting to the Commercial Contracts & Performance Manager, this role is part of a collaborative team who value individual input and offers genuine flexibility.
This opportunity is within a high-volume and dynamic environment that spans a range of procurement and commercial activity.
About the role:
Ensure all procurement documentation complies with State Government and Departmental policies. See https://buy.nsw.gov.au/ for further details.
Preparing correspondence including briefing notes and procurement documentation ensuring effective records management and reporting.
Assist in the planning and formation of low to medium risk IT contracts.
Maintain contract records in GTP Commercial Application
Assist in the development of reports, tools and templates to ensure compliance with policies and procedures including internal controls.
Assist in coordinating and responding to queries from internal and external stakeholders.
Collaborate across business units to deliver value for money, and deliver procurement outcomes.
About you:
To be successful in this role, you will have:
Demonstrated experience in procurement and contract management – essential.
Well-developed written communication and interpersonal skills, including the preparation of procurement and technical documents.
Ability to liaise, consult and negotiate with a range of stakeholders.
Good level of conceptual, analytical and problem solving skills with the ability to identify and highlight key issues.
Proven ability to plan, prioritise and organise workloads to agreed timeframes.
Demonstrated experience with Microsoft Office suite and power App and BI skills desirable.
For role related queries, please contact Michelle Rojas at [email protected]
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
Hybrid working and generous leave conditions, so you can make time for what coun
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development.
Benefits of working for DCS
Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Generous leave entitlements including up to 14 weeks parental leave and flex leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should use solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
Applying is easy!
When applying you need to
Provide your responses to the two pre-screening questions (maximum of 2 pages).
Attach a cover letter to your online application (maximum 1 page)
Provide a resume that details your current and previous experience (maximum of 4 pages)
Pre-screening questions
1. Outline your motivation for applying for this position and how your skills and experience are relevant to the role
2. In this role you will be responsible supporting effective procurement practices in an environment of changing and competing priorities. Please elaborate your experience in managing the expectations of clients and balancing competing priorities.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Essential requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate.
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency.
Temporary roles require valid work rights for the full duration of the role.
More information is available in the PSC Essential Requirements Factsheet.
Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 7th of April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Department of Customer Service
Reference number
req49969
Occupation
Information and Communications Technology, Professional
Work type
Full-Time
Location
Sydney City
Salary Information
$99,938 - $110,271 + 12% Super and Leave Loading
Closing date
07 April 2026 at 10:00am
Assistant ICT Contract Officer
Clerk Grade: DCS Clerk Grade 5/6
Salary: $99,938 - $110,271 + 12% Super and Leave Loading
Employment Type: Ongoing permanent full time
Location: Sydney CBD with 50% of office attendance required per fortnight. Flexible working arrangements available.
About DCS & GTP:
The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
Government Technology Platforms (GTP) enables NSW government through the provision of core and common digital capability including cross sector leadership and delivery of ICT infrastructure and digital services aligned to the NSW Government ICT Strategy;
Beyond Digital.Are you an IT Procurement and/or Contract Administrator looking to take your career to the next level and love service improvement?
Do you want to make an impact to the lives of 8 million+ people in NSW and work in an inclusive and flexible hybrid-environment, with endless opportunities to grow?
Yes? Then this role is for you…
Working across large ICT categories and reporting to the Commercial Contracts & Performance Manager, this role is part of a collaborative team who value individual input and offers genuine flexibility.
This opportunity is within a high-volume and dynamic environment that spans a range of procurement and commercial activity.
About the role:
Ensure all procurement documentation complies with State Government and Departmental policies. See https://buy.nsw.gov.au/ for further details.
Preparing correspondence including briefing notes and procurement documentation ensuring effective records management and reporting.
Assist in the planning and formation of low to medium risk IT contracts.
Maintain contract records in GTP Commercial Application
Assist in the development of reports, tools and templates to ensure compliance with policies and procedures including internal controls.
Assist in coordinating and responding to queries from internal and external stakeholders.
Collaborate across business units to deliver value for money, and deliver procurement outcomes.
About you:
To be successful in this role, you will have:
Demonstrated experience in procurement and contract management – essential.
Well-developed written communication and interpersonal skills, including the preparation of procurement and technical documents.
Ability to liaise, consult and negotiate with a range of stakeholders.
Good level of conceptual, analytical and problem solving skills with the ability to identify and highlight key issues.
Proven ability to plan, prioritise and organise workloads to agreed timeframes.
Demonstrated experience with Microsoft Office suite and power App and BI skills desirable.
For role related queries, please contact Michelle Rojas at [email protected]
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
The opportunity for meaningful work that matters to all of us in NSW
Hybrid working and generous leave conditions, so you can make time for what coun
Much more than just a job, you can build a career here
Unmatched opportunities for growth and development.
Benefits of working for DCS
Accrued flexible leave
Hybrid working options- flexibility to work from home and office
Generous leave entitlements including up to 14 weeks parental leave and flex leave
Access to health and well-being programs including Fitness Passport
Competitive pay and conditions
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should use solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
Applying is easy!
When applying you need to
Provide your responses to the two pre-screening questions (maximum of 2 pages).
Attach a cover letter to your online application (maximum 1 page)
Provide a resume that details your current and previous experience (maximum of 4 pages)
Pre-screening questions
1. Outline your motivation for applying for this position and how your skills and experience are relevant to the role
2. In this role you will be responsible supporting effective procurement practices in an environment of changing and competing priorities. Please elaborate your experience in managing the expectations of clients and balancing competing priorities.
This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.
Essential requirements
To be considered for roles in the NSW public sector, applicants must:
Be NSW residents or willing to relocate.
Hold appropriate working rights for the type of employment offered:
Ongoing (permanent) roles require Australian citizenship or permanent residency.
Temporary roles require valid work rights for the full duration of the role.
More information is available in the PSC Essential Requirements Factsheet.
Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation
For enquiries relating to recruitment please contact Esther Dah via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 7th of April 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Assistant ICT Contract Officer position is now open for candidates interested in the Work from home Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
