Job Description
Position Title
Assistant Key Account Manager
Department
HDFC Bank - Tele Vertical
Sr. Executive / AM
B Organizational Relationships
C Job Dimensions
Geographic Area Covered
HDFC Bank Tele Floor
Stakeholders Internal
HDFC Bank Tele Supervisors / Phone Bankers
Training
• Prepare training material for New Phone Bankers
• Certification / Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales
Quality Evaluations
Ensure Quality Lead generation from the Phone Banker
Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
Timely feedback to caller
Collect customer feedback and review scripts regularly
Conducting Monthly certifications for the unit to assess product / process / system.
Analyze the training requirements bases the feedback shared.
Daily / Monthly
• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.
Daily / Weekly / Monthly
Others
• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality
Technical
Good Knowledge of MS Office / MS Excel
Communication skills
Creative thinking skills
Supervising / Leadership skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Experience
At least 2-3 years of experience in call centre industry, in Quality / Training process.
Any industry
Assistant Key Account Manager
Department
HDFC Bank - Tele Vertical
Sr. Executive / AM
B Organizational Relationships
C Job Dimensions
Geographic Area Covered
HDFC Bank Tele Floor
Stakeholders Internal
HDFC Bank Tele Supervisors / Phone Bankers
Training
• Prepare training material for New Phone Bankers
• Certification / Motivation of Phone bankers
• Timely Completion of training
• Coaching callers based on quality scores for improvement
• Training to improve sales
Quality Evaluations
Ensure Quality Lead generation from the Phone Banker
Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
Timely feedback to caller
Collect customer feedback and review scripts regularly
Conducting Monthly certifications for the unit to assess product / process / system.
Analyze the training requirements bases the feedback shared.
Daily / Monthly
• Prepare the Quality MIS
• Ensure the MIS is published to the relevant stakeholders on time.
Daily / Weekly / Monthly
Others
• Assist in preparation of process notes or system requirements
• Projects to improve overall lead quality
Technical
Good Knowledge of MS Office / MS Excel
Communication skills
Creative thinking skills
Supervising / Leadership skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills
F Incumbent Characteristics
Experience
At least 2-3 years of experience in call centre industry, in Quality / Training process.
Any industry
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Key Account Manager | HDFC Bank Tele Channel position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
