Job Description
About UsSBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, ****** orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.Join us to shape the future of digital payment in India and unlock your full potential.Whats in it for YOUSBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employeesAdmirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employeesDynamic, Inclusive and Diverse team cultureGender Neutral PolicyInclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefitsCommitment to the overall development of an employee through comprehensive learning & development frameworkRole PurposeResponsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.Role AccountabilityConduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callersFormulate tactical short term incentive plans for NFTEs to increase productivity and drive DRREnsure various critical segments as defined by business are reviewed and performance is driven on themEnsure judicious use of hardship tools and adherence to the settlement waivers both on rate and valueConduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customersRaise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelinesEnsure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agenciesEnsure 100% data security using secured data transfer modes and data purging as per policyEnsure all customer complaints received are closed within time frameConduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocatingEnsure agencies raise invoices timelyMonitor NFTE ACR CAPE as per the collection strategyMeasures of SuccessPortfolio CoverageResolution RateNormalization/Roll back RateSettlement waiver rateAbsolute RecoveryRupee collectedNFTE CAPEDRA certification of NFTEsAbsolute Customer ComplaintsAbsolute audit observationsProcess adherence as per MOUTechnical Skills / Experience / CertificationsCredit Card knowledge along with good understanding of Collection ProcessesCompetencies critical to the roleAnalytical AbilityStakeholder ManagementProblem SolvingResult OrientationProcess OrientationQualificationPost-Graduate / Graduate in any disciplinePreferred IndustryFSI
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager - Agency Management, Collection Field West position is now open for candidates interested in the Bank Jobs sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.