Job Description
Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.
Role Purpose
• Motivate, lead, co-ordinate and manage Statement Processing & Statement Emailing Vendors
• Liaison with other functions such as Risk, IT, Marketing, Internal Control & Audit, Admin, Customer Support with the objective of achieving Business goals of Turnaround Times, SLA etc.
• Vendor monitoring - manage, monitor and train the Third Party for statement printing & emailing, cheque book printing, welcome pack etc.. related functions.
• To support a qualitative and profitable growth in CIF through reduction in cost / wastages, analyze delivery trend, identifying means of controlling & reducing undeliverable & customer feedback, providing feedback to business, back-end and front-end teams.
• Review and monitor indicators with respect to productivity and quality of output.Ensure turnaround time and SLAs of the units are met adhered to
• Ensuring data security, information security for all activities being carried out by the vendor on behalf of HSBC. Conducting regular Audit Checks at the Vendor Premises & ensure recommendations are adhered to. Ensuring Inventory Planning, Control for all activities
• Ensuring in conjunction with Business Continuity Management (BCM) that where a service is deemed critical a business impact assessment is undertaken.
• Ensuring adherence to HSBC’s obligations under the contract
Principal Accountabilities
• Implement business process improvements to improve productivity.
Customers/Stakeholders
• Improve current levels of service standards for production, despatch and delivery of statements / cheque book printing / welcome packs etc..
• Ensure efficient coordination between vendor, HSBC offices/ officers & agency\
Leadership & Teamwork
Query Resolutions
• Ensure all the queries relating to production & processing are resolved to avoid any lapse in customer service
Compliance and Audit
• Ensure that all process and procedures in the process shop is as per compliance and audit requirements
• Have controls and checks in place on a daily, weekly, monthly and quarterly basis to ensure this is achieved by the team
Operational Effectiveness & Control
Monitor SLAs
• Monitor statement printing & emailing, cheque book printing , welcome pack etc.volumes on a daily basis
• Plan and lead the team to achieve laid down Turn Around Time and business goals
• Monitor error rates and give feedback to Service Providers on a daily basis
• Ensure all policy and procedural changes are implemented accurately by the team and Service Providers
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.
Role Purpose
• Motivate, lead, co-ordinate and manage Statement Processing & Statement Emailing Vendors
• Liaison with other functions such as Risk, IT, Marketing, Internal Control & Audit, Admin, Customer Support with the objective of achieving Business goals of Turnaround Times, SLA etc.
• Vendor monitoring - manage, monitor and train the Third Party for statement printing & emailing, cheque book printing, welcome pack etc.. related functions.
• To support a qualitative and profitable growth in CIF through reduction in cost / wastages, analyze delivery trend, identifying means of controlling & reducing undeliverable & customer feedback, providing feedback to business, back-end and front-end teams.
• Review and monitor indicators with respect to productivity and quality of output.Ensure turnaround time and SLAs of the units are met adhered to
• Ensuring data security, information security for all activities being carried out by the vendor on behalf of HSBC. Conducting regular Audit Checks at the Vendor Premises & ensure recommendations are adhered to. Ensuring Inventory Planning, Control for all activities
• Ensuring in conjunction with Business Continuity Management (BCM) that where a service is deemed critical a business impact assessment is undertaken.
• Ensuring adherence to HSBC’s obligations under the contract
Principal Accountabilities
• Implement business process improvements to improve productivity.
Customers/Stakeholders
• Improve current levels of service standards for production, despatch and delivery of statements / cheque book printing / welcome packs etc..
• Ensure efficient coordination between vendor, HSBC offices/ officers & agency\
Leadership & Teamwork
Query Resolutions
• Ensure all the queries relating to production & processing are resolved to avoid any lapse in customer service
Compliance and Audit
• Ensure that all process and procedures in the process shop is as per compliance and audit requirements
• Have controls and checks in place on a daily, weekly, monthly and quarterly basis to ensure this is achieved by the team
Operational Effectiveness & Control
Monitor SLAs
• Monitor statement printing & emailing, cheque book printing , welcome pack etc.volumes on a daily basis
• Plan and lead the team to achieve laid down Turn Around Time and business goals
• Monitor error rates and give feedback to Service Providers on a daily basis
• Ensure all policy and procedural changes are implemented accurately by the team and Service Providers
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager | Banking Services position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
