Assistant Manager | Corporate Operations |Customer Success|

At Mercer-Mettl, the Customer Success team is at the fore-front of delivering stellar experiences to our clients. A fast moving, high performing team responsible for managing our marquee clients across the globe. As a Team lead, you would be responsible for managing a team of 4-5 members and responsible for their and the team’s performance. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. Complex solutioning and ensuring smooth delivery of the same for our clients is the key focus area while monitoring the overall growth of accounts/clients.

Job Responsibilities:
• Manage/supervise team of 4-5 people, overseeing overall team performance and account management.
• Collaborate with cross-functional teams to create custom solutions for clients and execute day-to-day tasks required for delivering projects
• Manage multiple client accounts, from smaller projects to complex endeavors, with a focus on meeting or exceeding both team and client expectations
• Ensure timely and efficient delivery of client requirements
• Effectively communicate project details to team members to align solutions with client requirements
• Maintain open and transparent communication with clients, providing regular updates and progress reports

Job Requirements:
• Minimum 4-5 years of experience in a similar role/client facing role, experience as a people manager is a must
• Strong interpersonal and communication skills, establishing trust with clients and team members
• Exceptional project management abilities, including effective prioritization, multitasking, and meeting deadlines
• Fundamental knowledge of project/client management, with proficiency in areas such as escalation management, project planning, stakeholder management
• Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast paced work environment
• Excellent written, verbal, and listening skills
• Demonstrated experience in delegation and task management
• Thrives in a fast-paced environment, adept at managing multiple accounts in various stages
• Manages project progress tracking, updates, analysis, and life-cycle where applicable
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