Job Description
Assistant Manager
1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
2. To analyse the complaints and provide solution to the customer with proper root cause analysis
3. Collect application & operation related data for understanding criticalities & possible problems.
4. To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
5. Gather application & operation related data and various salvaging techniques, used by our customers.
6. Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
7. To prepare case studies for presentation during training.
8. Any other assignment as directed by the superiors from time to time.
Experience Level
Mid Level
1. To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.
2. To analyse the complaints and provide solution to the customer with proper root cause analysis
3. Collect application & operation related data for understanding criticalities & possible problems.
4. To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.
5. Gather application & operation related data and various salvaging techniques, used by our customers.
6. Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.
7. To prepare case studies for presentation during training.
8. Any other assignment as directed by the superiors from time to time.
Experience Level
Mid Level
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager - Customer Complaints and Technical Support position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.