Prime Function:

· To plan, coordinate and implement all aspects of Events to ensure successful events.

· Co-ordinate all operations of the Events to ensure excellent customer service and to provide outstanding technical expertise.

· Ensure that all Events are well managed and meet client’s expectations.

· Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Event Planning:
• Conduct pre-planning meetings to develop timeline, product lists attendee lists, theme and all logistical needs.

People Management:

· Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.

· Work with internal/external representatives from different functions for executing Events.

· Provide effective support to the team to enable them to provide a range of effective and efficient services.

· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

· Ensure that the team has been trained for all safety provisions.

Financial Management:

· Identify optimal, cost effective use of the resources and educate the team on the same.

· Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.

· Conduct periodic and annual inventory of equipment & recommend replacement of equipment as required.

· To ensure that profit margins are maintained and agreed costs are not exceeded through effective control systems.

· Responsible for managing the accounts of all the events.

Operational Management:

· Coordinate operations with area Coordinators, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.

· Manage on-site services which include logistics like meeting room layouts, transportation, accommodations, catering etc.,.

· Provide on site logistical support as and when required to maintain the organization’s reputation and ensure customer satisfaction.

· Liaise with external vendors to ensure effective & prompt services.

· Maintain analysis and written summaries evaluating Events success

· Safety regulations and fire regulations are enforced.

· Plan, coordinate arrangements for assigned Events with the help of subcontractors like decorating companies, electrical staff, audio-visual companies, food and beverage contractor etc to ensure success of the Events.

· Serve as on-site contact person for the Events and also assist the clients during Events to handle any unexpected changes, requests, or unusual circumstances that may arise