Job Description
Assistant Manager Guest Relations
A Guest Relations Assistant Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist Guest Relations Manager with the daily operations of the department
Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
Manage special room assignments and suite occupancies
Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
Ensure all VIP room standards are met and amenities are in place before arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Maintain inventory of Guest amenities
Demonstrate current knowledge of all hotel products and services
Offer a professional manner with an emphasis on hospitality and Guest service
What are we looking for?
Guest Relations Assistant Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in a managerial role within a Guest Relations department
A passion for delivering an exceptional level of Guest service
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
A Guest Relations Assistant Manager supports the needs of VIP Guests and informs other Team Members of VIP needs in order to ensure an exceptional Guest experience.
What will I be doing?
As Guest Relations Assistant Manager, you will support the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Assistant Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Assist Guest Relations Manager with the daily operations of the department
Check Guest arrival reports in advance and communicate daily with Housekeeping on room allocations for VIP Guests
Manage special room assignments and suite occupancies
Assist with welcoming VIP guests by escorting them to the Executive Lounge and to their rooms
Ensure all VIP room standards are met and amenities are in place before arrival
Manage the Guest Relations Desk in the hotel lobby
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Maintain inventory of Guest amenities
Demonstrate current knowledge of all hotel products and services
Offer a professional manner with an emphasis on hospitality and Guest service
What are we looking for?
Guest Relations Assistant Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
An ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a variety of different work situations
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in a managerial role within a Guest Relations department
A passion for delivering an exceptional level of Guest service
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Guest Relations position is now open for candidates interested in the Hotel Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
