Job Description
ASSISTANT MANAGER- GYMVMT GATEWAY
Status: Full Time- Varying hours; weekend work required
Reporting To: General Manager
Location: Gateway, Edmonton, AB
About Us
AYRFIT operates fitness facilities across Alberta through GYMVMT, and HER GYMVMT. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle for over 35 years.
As part of our team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.
We want YOU to bring your expertise to our growing team. If you are a natural leader with initiative, have a positive demeanor and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!
Position Summary
The Assistant Manager supports the General Manager in the day-to-day activities of the club. The Assistant Managers is responsible for providing a positive experience and excellent customer service to members and guests. This role is responsible for turning prospective guests into members while ensuring they are properly integrated into the fitness clubs.
This role demonstrates strong leadership and exceptional sales performance. At times, the AM is required to fulfil the duties and responsibilities of the GM.
Responsibilities:
Sales and Promotions
Prospects for new clients and conducts effective club tours determining the prospective member’s needs and wants.
Provides consultations to potential and first-time guests.
Consistently contacts all potential leads through phone calls, emails, and texts, using the company CRM system to generate new guests.
Generates referral leads from new guest enrolments by providing outstanding customer service.
Assists in identifying and addressing trends and issues in club performance.
Responsible for weekend sales production ensuring KPIs are met.
Tactfully handle guest objections inspiring them to commit to their health and fitness.
Becomes adept with all club operations and sales system practices.
Promotes and schedules Group Fitness, Personal Training, and internal promotions.
Executes internal and external promotional/marketing ideas.
Actively participates in all organizational mandated meetings/events contributing towards achieving organizational goals.
Consistently achieves or surpasses personal and club sales goals.
Attends company outreach events.
Customer Service
Monitors the Reception Desk and greets and acknowledges everyone who enters the facility aligning with established protocols.
Provides personalized and professional customer service in person and on the phone as per operational policies and procedures.
Performs high risk interactions encouraging members to use the facilities and services.
Builds relationship with members and provides exceptional service.
Registers all prospective members upon arrival.
Educates members on all guest policies such as drop-ins, guest fees, etc.
Controls access into the club based on member account status.
Responds to general guest inquiries about fitness and the facilities.
Responds to member service inquiries such as accounts and billing issues in a timely manner and ensures all inquiries are referred to the appropriate department.
Contributes to positive membership and guest experience by providing warm farewell as they exit the club.
Maintains ethical representation of the company, leading by example while contributing to a positive team environment.
Operations
Assists the GM in implementing processes and procedures within the club to establish “best practices” and maintains customer service standards that are designed to create a positive and professional image in-line with those of a first-class gym to achieve goals and maintain exceptional employee standards.
Stays abreast of all club and organizational policies, promotions, procedures, and protocols including but not limited to SharePoint, communication binders, club/organizational communications, etc.
Assists in maintaining a clean and operationally sound facility by completing regular floor checks as per established protocols.
Communicates and upholds organizational standards and leads by example in delivering the organization’s operational plans and services.
Complete all Incident/Accident Reports as required as per OH&S policies and procedures.
Adheres to all health and safety policies and procedures.
Other duties as assigned.
People and Resource Management
Assists in the recruitment process such as interviewing and onboarding new employees.
Assists with performance management ensuring all team members understand their key accountabilities and perform to the expected level.
Provides support to employees to promote career growth through training and development.
Qualifications & Requirements
Bachelor’s degree in a related field plus related work experience, or equivalent or Diploma in a related field plus related work experience, preferred
Demonstrated supervisory, diplomacy and listening skills
Solid decision-making and problem-solving skills
Excellent verbal and written communication skills
Able to develop and maintain collaborative relationships
Highly motivated team-player
Able to deliver high level of interactive customer service
Proven success in achieving monthly KPI’s and quotas
Demonstrate a high degree of professionalism, confidentiality, and integrity
Must be willing to develop and train into a General Manager role
Able to work flexible hours such as days, evenings, and weekends, as well as on special promotional events.
Competencies
Influence and Persuasion
Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions: present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
Enthusiasm
Able to show a keen interest in a subject or an activity, as well as a readiness to get involved; demonstrate a strong feeling or eagerness to complete assigned tasks in an upbeat and cooperative manner.
Commitment to Task
Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
Energizing Others
Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and bring awareness to negative attitudes; develop a team spirit.
People Management
Empowers others with appropriate direction and support through growing relationship, providing ongoing feedback supporting wellness programs and coaching training and mentoring.
Customer Focus
Demonstrate a high level of ser ice delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Communication
Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.
Product Knowledge
Demonstrate a thorough understanding of the organization’s products and its features and have the ability to effectively communicate its benefits to members.
Why HER GYMVMT/GYMVMT
We provide a competitive benefits package for eligible employees including health and dental coverage, access to Employee and Family Assistance Program (EFAP), industry leading income potential, complimentary gym membership to all AYRFIT affiliated GYMVMT/HER GYMVMT clubs in Alberta for you and a friend or family member, employee discounts on fitness services, awards and top performer incentives, professional development opportunities, community involvement and philanthropy, and more!
Conditions of Employment
Successful applicants must provide proof of qualifications.
We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Education:
Bachelor's Degree (preferred)
Experience:
Retail management: 1 year (preferred)
Work Location: In person
Status: Full Time- Varying hours; weekend work required
Reporting To: General Manager
Location: Gateway, Edmonton, AB
About Us
AYRFIT operates fitness facilities across Alberta through GYMVMT, and HER GYMVMT. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle for over 35 years.
As part of our team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.
We want YOU to bring your expertise to our growing team. If you are a natural leader with initiative, have a positive demeanor and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!
Position Summary
The Assistant Manager supports the General Manager in the day-to-day activities of the club. The Assistant Managers is responsible for providing a positive experience and excellent customer service to members and guests. This role is responsible for turning prospective guests into members while ensuring they are properly integrated into the fitness clubs.
This role demonstrates strong leadership and exceptional sales performance. At times, the AM is required to fulfil the duties and responsibilities of the GM.
Responsibilities:
Sales and Promotions
Prospects for new clients and conducts effective club tours determining the prospective member’s needs and wants.
Provides consultations to potential and first-time guests.
Consistently contacts all potential leads through phone calls, emails, and texts, using the company CRM system to generate new guests.
Generates referral leads from new guest enrolments by providing outstanding customer service.
Assists in identifying and addressing trends and issues in club performance.
Responsible for weekend sales production ensuring KPIs are met.
Tactfully handle guest objections inspiring them to commit to their health and fitness.
Becomes adept with all club operations and sales system practices.
Promotes and schedules Group Fitness, Personal Training, and internal promotions.
Executes internal and external promotional/marketing ideas.
Actively participates in all organizational mandated meetings/events contributing towards achieving organizational goals.
Consistently achieves or surpasses personal and club sales goals.
Attends company outreach events.
Customer Service
Monitors the Reception Desk and greets and acknowledges everyone who enters the facility aligning with established protocols.
Provides personalized and professional customer service in person and on the phone as per operational policies and procedures.
Performs high risk interactions encouraging members to use the facilities and services.
Builds relationship with members and provides exceptional service.
Registers all prospective members upon arrival.
Educates members on all guest policies such as drop-ins, guest fees, etc.
Controls access into the club based on member account status.
Responds to general guest inquiries about fitness and the facilities.
Responds to member service inquiries such as accounts and billing issues in a timely manner and ensures all inquiries are referred to the appropriate department.
Contributes to positive membership and guest experience by providing warm farewell as they exit the club.
Maintains ethical representation of the company, leading by example while contributing to a positive team environment.
Operations
Assists the GM in implementing processes and procedures within the club to establish “best practices” and maintains customer service standards that are designed to create a positive and professional image in-line with those of a first-class gym to achieve goals and maintain exceptional employee standards.
Stays abreast of all club and organizational policies, promotions, procedures, and protocols including but not limited to SharePoint, communication binders, club/organizational communications, etc.
Assists in maintaining a clean and operationally sound facility by completing regular floor checks as per established protocols.
Communicates and upholds organizational standards and leads by example in delivering the organization’s operational plans and services.
Complete all Incident/Accident Reports as required as per OH&S policies and procedures.
Adheres to all health and safety policies and procedures.
Other duties as assigned.
People and Resource Management
Assists in the recruitment process such as interviewing and onboarding new employees.
Assists with performance management ensuring all team members understand their key accountabilities and perform to the expected level.
Provides support to employees to promote career growth through training and development.
Qualifications & Requirements
Bachelor’s degree in a related field plus related work experience, or equivalent or Diploma in a related field plus related work experience, preferred
Demonstrated supervisory, diplomacy and listening skills
Solid decision-making and problem-solving skills
Excellent verbal and written communication skills
Able to develop and maintain collaborative relationships
Highly motivated team-player
Able to deliver high level of interactive customer service
Proven success in achieving monthly KPI’s and quotas
Demonstrate a high degree of professionalism, confidentiality, and integrity
Must be willing to develop and train into a General Manager role
Able to work flexible hours such as days, evenings, and weekends, as well as on special promotional events.
Competencies
Influence and Persuasion
Able to convince others in both positive or negative circumstances; use tact when expressing ideas or opinions: present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
Enthusiasm
Able to show a keen interest in a subject or an activity, as well as a readiness to get involved; demonstrate a strong feeling or eagerness to complete assigned tasks in an upbeat and cooperative manner.
Commitment to Task
Able to take responsibility for actions and outcomes and persist despite obstacles; be available around the clock in case of emergency; give long hours to the job; demonstrate dependability in difficult circumstances and show a sense of urgency about getting results.
Energizing Others
Able to exhibit a “can-do” approach and inspire associates to excel; use competition to encourage others; develop performance standards and bring awareness to negative attitudes; develop a team spirit.
People Management
Empowers others with appropriate direction and support through growing relationship, providing ongoing feedback supporting wellness programs and coaching training and mentoring.
Customer Focus
Demonstrate a high level of ser ice delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Communication
Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.
Product Knowledge
Demonstrate a thorough understanding of the organization’s products and its features and have the ability to effectively communicate its benefits to members.
Why HER GYMVMT/GYMVMT
We provide a competitive benefits package for eligible employees including health and dental coverage, access to Employee and Family Assistance Program (EFAP), industry leading income potential, complimentary gym membership to all AYRFIT affiliated GYMVMT/HER GYMVMT clubs in Alberta for you and a friend or family member, employee discounts on fitness services, awards and top performer incentives, professional development opportunities, community involvement and philanthropy, and more!
Conditions of Employment
Successful applicants must provide proof of qualifications.
We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.
Job Type: Full-time
Pay: $40,000.00-$55,000.00 per year
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Education:
Bachelor's Degree (preferred)
Experience:
Retail management: 1 year (preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager-GYMVMT Gateway position is now open for candidates interested in the Event Management Jobs sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
