Assistant Manager – HR Service Center

Onboarding:-

Ensuring timely completion and positive experience for new joiner

Ensuring follow up for relevant agreements and timely system update by the team

Document collection & Reference check:-

Ensure all the documents are collected within the TAT

Checking individual joiner documents for completion of details

Liaising with the GHRS team for submission of BVC

Tracking and follow up for new joiner documents

Payroll:-

Ensure the accurate payroll input on a monthly basis

Resolve queries regarding salary credits and ensure quick resolution for the same with payroll team

Monthly payroll management

Working closely with finance team to ensure a seamless process and improvement from time to time

Confirmation:-

Ensure timely closures on confirmation process

Issuing confirmation letters as per process

Follow-up on pending confirmations

Ensuring timely system updates

Exit Management:-

Record and track resignations and ******** concerned departments

Complete HR clearance for leavers

Close all formalities related to exit including recovery of dues and relieving letters

Mediclaim queries & database:-

To maintain Mediclaim database of new joiners and existing staff

Provide monthly details to Insurance company/vendor

Resolve queries regarding Mediclaim settlements and ensure quick resolution for the same

Data management:-

To maintain all the HR Operations trackers & systems

Ensure all records updated

Ensure maximum usage of Service central for work tracking and resolution

Audit:-

Conduct audit of DOR on HR cloud of employees

Audit processes managed/SPOE for other process to ensure quality of data

MI & Reporting:-

Create relevant MI and generate reports as per request/needs of the business

Query resolution:-

Helping colleagues resolve queries when they reach out for clarity on policy.

Support HRG with providing relevant information for strategic decision making

Team Management:-

Ensuring regular and timely feedback to the team

Ensuring regular engagement activities planned for the team

Ensuring timely review of all SOP documentation

Ensuring back ups for all processes managed by the team

Degree/relevant qualification in HR

Strong people management skills

Excellent written and oral communication skills

Strong excel and analytical skills

Strong eye for minute details

Highly effective interpersonal skills

Good culture fit to the team and WTW overall

Location:-

Mumbai, Maharashtra.

Company Overview:-

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.