Assistant Manager North Street Store

Full job description
About Us

North Street Store (NSS) is a corner takeaway food store built for all-day, everyday use.

We started North Street 8 years ago with a simple mission: to shape a world where people eat better. We're deeply passionate about food and hospitality, and we exist to share that passion with our local community through thoughtful food, genuine service, and consistency you can rely on.

We serve hot and cold food for breakfast, lunch, and dinner at takeaway prices. The food is fresh, lovely, seasonal, and affordable. Everyone is here to serve the customer, and as Assistant Manager, you set the standard for what that looks like.


The Role

This is a hands-on leadership position. You will be on the floor, in the middle of it, every shift — on the coffee machine, behind the counter, in the kitchen, and in every customer interaction. This is not an office job. You lead by example and hold the team to a high standard.

We're looking for someone who genuinely loves looking after customers, takes pride in turning a difficult moment into a great one, and understands that how a customer feels when they leave matters just as much as the food or coffee they received.


What You'll Be Responsible For


People & Recruiting

Supporting the hiring and onboarding of new team members

Training and mentoring the team across coffee, food, service, and retail

Holding yourself and others to a high standard — with respect and clarity

Building a team culture that is positive, accountable, and drama-free


Operations

Opening and closing shifts with full ownership

Stock control, ordering, and supplier management

Upholding standards across service, food, cleanliness, and coffee every shift


Coffee & Food Quality

Maintaining a consistent coffee standard and coaching others to do the same

Keeping food preparation on-spec and to the quality our customers expect


Customer Experience

Leading from the front — fast, warm, and genuine

Handling complaints and difficult moments with confidence and good judgement

Coaching the team to deliver the same standard of care consistently


Barista Skills — Beneficial but Not Essential

Coffee is central to what we do, so any experience on the machine is a real bonus. If you're already comfortable dialling in, texturing milk, and working efficiently during busy service, great — but if not, we're happy to develop the right person.


How You Show Up

You care about people and enjoy looking after customers

You bring a positive, calm energy to the team

You hold people accountable with respect and clarity, not frustration or avoidance

You don't get involved in workplace gossip — and you don't tolerate it in others

If something's not working, you raise it early and constructively

You notice what needs doing and take initiative without being asked

You're reliable, accountable, and take genuine pride in your work

You understand this is a floor-based role and you're energised by that


This Role Isn't for You If…

You prefer managing from a distance rather than getting your hands dirty

You avoid difficult conversations or struggle to hold people accountable

You're not comfortable learning on a coffee machine

You enjoy workplace gossip or drama

You find a fast-paced, physical environment draining rather than energising


If you're ready to step into a real leadership role, hold a high standard, and help shape a team and culture you're proud of, we'd love to hear from you.