Job Description
Full Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations – Banking Services
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
Responsibilities:
Resolve customer complaints and complex enquiries/problem situations.
Support Management to implement/drive changes to improve internal processes and procedures and the overall customer experience.
Provide polite, friendly and personalized enquiry and information service to internal/external customers.
Responsible for the timely and accurate updates to the process.
Support the communication of updates internally and externally and ensure they are cascaded and understood by all operators.
Generate, coordinate the preparation of metrics on errors and feedback. Identify, analyze trends and submit reports to Management.
To accurately identify errors and provide feedback as appropriate.
Respond to internal calls/emails raised by colleagues and promptly assist in resolving them.
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations – Banking Services
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
Responsibilities:
Resolve customer complaints and complex enquiries/problem situations.
Support Management to implement/drive changes to improve internal processes and procedures and the overall customer experience.
Provide polite, friendly and personalized enquiry and information service to internal/external customers.
Responsible for the timely and accurate updates to the process.
Support the communication of updates internally and externally and ensure they are cascaded and understood by all operators.
Generate, coordinate the preparation of metrics on errors and feedback. Identify, analyze trends and submit reports to Management.
To accurately identify errors and provide feedback as appropriate.
Respond to internal calls/emails raised by colleagues and promptly assist in resolving them.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Operations | Banking Services GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
