Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations
Department Overview:
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
Responsibilities:
• Lead and motivate a team in a challenging environment.
• Maintain exceptionally high customer service standards and strive to constantly meet and exceed highly challenging PLA parameters
• Evaluate training needs and plan for them
• Provide timely and effective feedback on performance against job objectives. Ensure the performance of the team is in sync with the set business targets.
• Produce, analyze and interpret MI.
• Identify and escalate potential show stoppers.
• Plan for effective utilization of resources.
• Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
• Develop cohesive teams and foster staff development.
• Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management.
• Should be result oriented and flexible to changes.
• Build professional relationships with colleagues in other areas
• Effectively coach team members to enhance customer experience.
• Exhibit ownership of the business.
• Effectively handle and address initial disciplinary and grievance cases referred by the line as per HR policy and procedures.
• Ensure adherence to audit and compliance requirements.
Requirements
Qualifications
• Excellent Communication skills – Written and Verbal
• Strong Planning and Organizing skills.
• Excellence in delivering Customer Service.
• Ability to work under pressure with very challenging deadlines.
• Self-driven / Quick learner
• Mortgage Knowledge
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Ability to understand and interpret numeric data. Possess good analytical skills.
• Knowledge of, and experience in problem solving techniques
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Electronic Data Processing (India) Private LTD
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Manager Operations
Department Overview:
Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.
WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 3+ countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.
Responsibilities:
• Lead and motivate a team in a challenging environment.
• Maintain exceptionally high customer service standards and strive to constantly meet and exceed highly challenging PLA parameters
• Evaluate training needs and plan for them
• Provide timely and effective feedback on performance against job objectives. Ensure the performance of the team is in sync with the set business targets.
• Produce, analyze and interpret MI.
• Identify and escalate potential show stoppers.
• Plan for effective utilization of resources.
• Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
• Develop cohesive teams and foster staff development.
• Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management.
• Should be result oriented and flexible to changes.
• Build professional relationships with colleagues in other areas
• Effectively coach team members to enhance customer experience.
• Exhibit ownership of the business.
• Effectively handle and address initial disciplinary and grievance cases referred by the line as per HR policy and procedures.
• Ensure adherence to audit and compliance requirements.
Requirements
Qualifications
• Excellent Communication skills – Written and Verbal
• Strong Planning and Organizing skills.
• Excellence in delivering Customer Service.
• Ability to work under pressure with very challenging deadlines.
• Self-driven / Quick learner
• Mortgage Knowledge
• Proven track record of strong focus towards high levels of Quality and Customer Service
• Ability to understand and interpret numeric data. Possess good analytical skills.
• Knowledge of, and experience in problem solving techniques
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Operations| GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
