Job Description
Roles and Responsibilities
• Should handle complete voice LOBs and its deliverables
• Should work with Stakeholders and delivers as per TATs
• Improve overall Customer Experience
• Ensure TATs & Quality is maintained as per SLAs
• Managing Key accounts & Queues
• Should maintain the required KPIs
• Ensure low attrition %
• Should handle complete voice LOBs and its deliverables
• Should work with Stakeholders and delivers as per TATs
• Improve overall Customer Experience
• Ensure TATs & Quality is maintained as per SLAs
• Managing Key accounts & Queues
• Should maintain the required KPIs
• Ensure low attrition %
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Operations position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
