Assistant Manager – Operations (Offshore)_Immediate Joiner

Job Title: Assistant Manager – Operations (Offshore)

Location: Egypt & Dubai

Language Requirement: Arabic Speaking

Experience: 3–6 Years (Minimum 1 Year as Sr. TL/AM)

Industry: BPO / Customer Service

Key Responsibilities:

• Lead and manage a team of 3+ Team Leaders in an offshore BPO environment.

• Oversee daily operations, ensuring adherence to KPIs and service quality.

• Handle client communication, customer escalations, and internal coordination.

• Monitor team performance, conduct root cause analysis on missed KPIs, and implement corrective action plans.

• Conduct weekly performance reviews and present insights to senior management.

• Provide coaching, feedback, and one-on-one sessions to enhance team effectiveness.

• Ensure knowledge management, quality control, and process compliance.

• Manage scheduling, shift adherence, and workforce planning.

Requirements:

• Graduate in any discipline.

• Proven experience in customer service operations.

• Proficient in MS Office tools (Excel, PowerPoint, Word).

• 3–4 years of team management experience, with at least 1 year in a Sr. TL or Assistant Manager role.

• Must be fluent in Arabic and comfortable working in Egypt or Dubai.

To Apply:

📞 Contact: ++71 502+80048