Assistant Manager Operations//International Voice Process
Job details
Job description, work day and responsibilities
Leading BPO in Gurgaon/Pune
Hiring For Team Leader/Assistant Manager
International Voice Process
CTC UPTO 7.5LPA
Require min 1Year as Team Leader Experience in International BPO
Looking for Candidates from BPO ONLY
Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS
Shifts US
Mail CV at ankita02.hiresquad@gmail.com or call at 8210841+64
Role and Key Responsibilities:
Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly
Identify performance related issues, develop an action plan for improvement and implement corrective action
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote CNX values- walk the talk and lead by example
Exercise independent judgment and discretion in the performance of the said main function to implement management policies
Support and manage the program together with other Team Leaders and Managers
Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on a regular basis and write and deliver performance appraisal.
Key Skills & knowledge:
Graduation in related field with one to three years of relevant experience preferred (Banking – credit card preferred)
Strong understanding of banking products (e.g., loans, credit cards, accounts), services, and financial transactions
Prior experience in the Credit card domain - preferred.
Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables
Ability to mentor, coach and provide direction to team members
Interested candidates can call at ankita02.hiresquad@gmail.com
Company address
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Offer ID: #1051989,
Published: 4 days ago,
Company registered: 6 months ago
