Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-1+), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payments and Cash Management
Global Payments and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced professional to join the Payments team.
Principal Responsibilities
• Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Impact on the Business
• Ensure that there is improvement in productivity for transaction processing and service delivery.
Customers / Stakeholders
• Contributes to building good customer relations and maintaining a high level of customer service
• Understand and implement customer requirements. Ensure highest level of engagement with business groups & PCM team
Leadership & Teamwork
• Ensure backups are created within the unit to avoid any disruption during contingency and leaves.
• Contribute to the success of the team by collaborating with other operational colleagues.
Operational Effectiveness & Control
• Manage the operational risk associated with the role and safeguard the interest of the bank
• Ensures audit recommendations / Compliance issues
• Reporting / Preparation of returns
• Business Continuity Plan (BCP)
• Conduct User Acceptance Tests (UAT) for system amendments / up gradations supplied by RBI from time to time. Provide accurate feedback on time, user friendliness, bugs etc. observed in the systems. Obtain assistance from local technical services team on conducting these UATs. Attend discussion groups conducted by RBI for developments on the payment products
....
Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Global Payments and Cash Management
Global Payments and Cash Management is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.
We are currently seeking an experienced professional to join the Payments team.
Principal Responsibilities
• Manage and control daily operations and administration of the payment operations (which includes FCY/LCY processing, regulatory filings, RBI liaison, Investigations etc.) in order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
• Monitor performance of external vendors and operating staff in the unit
• Ensure standardization of processes. Process notes to be updated on a regular basis.
• Regulatory reporting activities as per RBI and other regulators requirements.
• Ensure an effective Business Continuity plan is in place for the unit and completion of BC exercise in timely manner.
• Ensure day to day processes are run as per defined procedure notes and policies.
• Contribute in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Implement the group compliance policy as applicable to his role. Should be aware of the Operational Risk scenarios associated with their role, and to ensure that all actions during their employment with HSBC, take account of the likelihood of operational risk occurring.
Impact on the Business
• Ensure that there is improvement in productivity for transaction processing and service delivery.
Customers / Stakeholders
• Contributes to building good customer relations and maintaining a high level of customer service
• Understand and implement customer requirements. Ensure highest level of engagement with business groups & PCM team
Leadership & Teamwork
• Ensure backups are created within the unit to avoid any disruption during contingency and leaves.
• Contribute to the success of the team by collaborating with other operational colleagues.
Operational Effectiveness & Control
• Manage the operational risk associated with the role and safeguard the interest of the bank
• Ensures audit recommendations / Compliance issues
• Reporting / Preparation of returns
• Business Continuity Plan (BCP)
• Conduct User Acceptance Tests (UAT) for system amendments / up gradations supplied by RBI from time to time. Provide accurate feedback on time, user friendliness, bugs etc. observed in the systems. Obtain assistance from local technical services team on conducting these UATs. Attend discussion groups conducted by RBI for developments on the payment products
....
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Payment Services position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
