Full Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2024-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Processing – Banking Services GSC’S

Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible.
areas of banking.

WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 39 countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking.


Responsibilities:



Proactively provide technical assistance to colleagues in the team/department - sharing knowledge & learning
Deliver feedback to staff
Demonstrate awareness of individual & department objectives & pro-active approach to achievement
Be role model of expected HSBC behaviors
Work effectively in a team environment
Build rapport with various Stakeholders namely, colleagues / Management from counterpart sites.
Proactively engage with various Stakeholders and take ownership of initiatives.
Review the training plans and suggest improvements
Ensure that the input and output in the process is in accordance with instructions and procedures signed off by Business Partner.
All operational loss situations are analyzed/reviewed and are addressed through appropriate channels
All risks within the process are identified and controls are implemented to mitigate the risks. Learning points/feedback given to avoid any repetition.
Ensure that due diligence, audit & compliance requirements are strictly adhered.
Resolve customer complaints and complex enquiries/problem situations.
Support Management to implement/drive changes to improve internal processes and procedures and the overall customer experience
Provide polite, friendly and personalized enquiry and information service to internal/external customers.
Responsible for the timely and accurate updates to the process.
Support the communication of updates internally and externally and ensure they are cascaded and understood by all operators.
Generate, coordinate the preparation of metrics on errors and feedback. Identify, analyze trends and submit reports to Management.
To accurately identify errors and provide feedback as appropriate.
Respond to internal calls/emails raised by colleagues and promptly assist in resolving them.