Job Title: Assistant Manager

Location: Pune

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction

The person is responsible for managing GRS Production team (or in Individual Contributor Role) for Barclaycard) and would be responsible for operational / reconciliation related activities.

The responsibility spans across locations and handling various tasks including:

Leading and managing negotiations both internally as well as with third party banks in Processes where settlement payments are delayed (by us / other agent banks) which involves significant senior level discussions internally and externally.

Oversight and management of the Sub Ledger/GL/Interface reconciliation process with the goal of maximizing the reconciliation applications capabilities

Provide content and people leadership to Global Reconciliation Services team and lead and motivate employees performing reconciliation related services.

Ensuring adherence to control environment and implementing internal controls to have a no surprise culture.

Play a key role in supporting Change Projects involving multiple upstream source systems and numerous IMatch instances.

Responsible to help the GRS meet Control and efficiency goals by implementation of appropriate business process and system changes related to reconciliations function.

Understands all applicable governance, compliance, risk policies and procedures

The role would require to support Change, Risk and Governance, BIA, Network Management, RCRM, and Technology teams and drive business process improvements

Drive best practice across the function, providing education and technical expertise to coach and develop staff and pass on knowledge.

He/ She will be point of reference for technical queries related to their particular area/ specialization

Act as day to day escalation point for key stakeholders and resolve complex issues and difficult situations.

Display integrity, initiative and commitment through interactions with colleagues and clients.

Lead, motivate, and develop teams to create a high performance culture and enhance the Knowledge base, skills, talent and capability

What will you be doing?

Ensure adherence to service level agreements (SLAs).

Ensure seamless delivery of operations.

Ensure all controls are adhered to and build internal control mechanism to support the same.

Identify process improvement opportunities and recommend solutions.

Support the manager in implementing business and change management initiatives.

Manage quality in own area of work.

Build relationship with the departments key stakeholders to ensure business needs are understood and to enhance the service offering.

Interface with other operational teams involved in IES process, including CALM for ILE

Preparation of the payment request and co-ordinating with business owners and other teams for timely processing

Establish clear linkages with various Barclaycard Processes

Conduct follow-up on the raised incident to closure

What We’re Looking For

At least a B Com Graduation Degree. Relevant experience for a graduate/Post Graduate and/or Masters in Business Administration (MBA)

Flexible to work in US Shift

Extensive experience in managing reconciliation processes.

Effective oral and written communication in both formal and informal settings, and at all levels of seniority

Experience in Reconciliation, exception/breaks management, processing, rejection management and reporting are crucial.

Advanced working knowledge and understanding of Banking control framework - who can challenge, system administration including static setup, Reconciliation, breaks management and reporting processes

Good technical and analytical skills relating to build and enhance reconciliation platform and reporting function.

Good understanding of the upstream and downstream system flow in a typical Retail, Card and investment banking environment.

Good understanding of reconciliations (external & internal) and related support activities (eg, iMatch set-up and matching) and the associated front-to-back control approach.

Good knowledge of the Barclays businesses which GRS support, including specific knowledge of one or more of the following Corporate, Wealth & Barclaycard

Strong analytical and problem-solving skills.

Skills That Will Help You In The Role

Strong interpersonal skills and the ability to build collaborative relationships.

Self-motivated and good team player

Ability to prioritise across a multi-task operating environment.

Proficiency in MS Excel, Word, Outlook and PowerPoint skills

Knowledge of the electronic and non-electronic payment and knowledge of all the systems posting to UKBA and SOLD

Where will you be working?

Pune

Be More at Barclays

At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done