Job Description
The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.
Job Description
• Team handling experience
• Team handling experience
• End to End process knowledge in OTC (order to cash) domain
• Knowledge in different process – GL, AP and AR
• Managing all aspects Transactional Quality – Daily/weekly monitoring of audits numbers, Root cause analysis, Calibration exercise, SLT level reporting
• Own and Deliver on the Quality assurance deliverables in BAU and new business transitions
• Delivering business value through continuous improvement
• Understanding VOC of customer and facilitating action plans to improve
• Facilitate Org wise business metrics management program for customers – Enabled Internal and external benchmarking
•...
Job Description
• Team handling experience
• Team handling experience
• End to End process knowledge in OTC (order to cash) domain
• Knowledge in different process – GL, AP and AR
• Managing all aspects Transactional Quality – Daily/weekly monitoring of audits numbers, Root cause analysis, Calibration exercise, SLT level reporting
• Own and Deliver on the Quality assurance deliverables in BAU and new business transitions
• Delivering business value through continuous improvement
• Understanding VOC of customer and facilitating action plans to improve
• Facilitate Org wise business metrics management program for customers – Enabled Internal and external benchmarking
•...
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager | Quality | Pune position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.