Job Description
2-3 years of BPO Experience with 6-12 months of experience in training delivery (VNA & SoftSkills)
Salary upto 10 LPA
Trainer Duties and Responsibilities
Ø Responsible for providing training and education to Customer Service Representatives to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics.
Ø Ensure call qualitative and quantitative standards are observed in meeting customer care needs to drive key performance metrics identified by the business.
Responsible in supporting the training
Salary upto 10 LPA
Trainer Duties and Responsibilities
Ø Responsible for providing training and education to Customer Service Representatives to ensure they are equipped with the necessary skills to resolve customer issues in a timely manner and meet operational metrics.
Ø Ensure call qualitative and quantitative standards are observed in meeting customer care needs to drive key performance metrics identified by the business.
Responsible in supporting the training
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Trainer BPO position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
