Job Description
Summary/Objective
The HRO Payroll Assistant Manager manages and coordinates the activities of the payroll department and staff, while establishing strong client relationships, assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client services. Our ideal candidate is analytical and methodical, with experience in payroll administration and deep knowledge of payroll regulations. We also value integrity, team spirit and strong organizational skills. Your goal will be to ensure our payroll procedures are compliant, efficient, and current. A big part of your job will be to assist in the supervision our payroll/PST team, and liaise with other professionals.
Essential Functions
- Oversee and direct HRO Processing and procedures
- Supervise and coach HRO Processing team. Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
- Coordinate timekeeping and payroll system. Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades
- Ensure compliance with relevant laws and internal policies. Maintain accurate records and prepare reports
- Resolve issues and answer payroll-related questions
- Ensure that the entire team is answering timely and up to the high quality standards set by Infosync. Continually develop, implement, and manage payroll practices, policies, and procedures.
- Current on overall activities of the team, identifying problem areas and taking corrective actions. Responsible for continuous process improvement identified through root-cause analysis
- Receptive/responsive to employee needs interacts daily with staff to identify any issues while creating an environment of collaboration and openness
- Performs other duties and special projects as assigned by manager. Identify and report on metrics to drive process improvements and high-quality customer experience
- Reviews and approves any updates to process documents. Manage resource allocation/capacity and increase effectiveness of staff by recognizing opportunities for improvement
- Responds to escalated payroll-related internal and external inquiries including but not limited to payroll deductions and accruals, wage garnishments, child support payments, and employment verifications; resolves employee issues
- Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance, motivates staff, manages schedules and workflow
- Conducts periodic client and team meetings to ensure problems are addressed and to ensure client satisfaction
- Ensure compliance to SSAE 18 audit control objectives. Primary/Secondary contact for day to day activities as it relates to the payroll/ PST process, resolving any questions from client
- Participate in client calls as required. Problem Solve daily issues as they arise
- Serve as liaison with other departments regarding payroll-related issues
Supervisory Responsibility
1. Experience managing a team in a rapidly changing environment
2. Basic competence in duties and tasks of supervising employees
3. Demonstrated ability to supervise and motivate subordinates
4. Ability to build and maintain strong teams
5. Advise staff on procedure, system and policy changes as required
6. Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
7. Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
8. Train/coach/mentor and supervise the daily work activities of assigned staff.
Required Education and Experience
1. Graduation or equivalent to Graduations is minimum required qualification for this role.
2. Minimum of 6 to 10 years of related payroll experience.
3. Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
4. Strong written and verbal communication is desirable.
5. Masters in business management will be preferred.
6. Experience in Multi Client Environment preferred.
7. Prior Experience in Overseeing a team of at least 10-15 employees
Perks and Benefits
1. Free Group Medical Insurance
2. Two way Transport (Home Pick and Drop within 30kms radius)
3. Night Shift Allowances
Note:
1.Should be flexible working in Night shifts
2.Should have Assistant Manager role on papers
3.Should be available to join in 15-20Days
The HRO Payroll Assistant Manager manages and coordinates the activities of the payroll department and staff, while establishing strong client relationships, assisting in the management of the flow of work across the payroll teams to support the delivery of excellent client services. Our ideal candidate is analytical and methodical, with experience in payroll administration and deep knowledge of payroll regulations. We also value integrity, team spirit and strong organizational skills. Your goal will be to ensure our payroll procedures are compliant, efficient, and current. A big part of your job will be to assist in the supervision our payroll/PST team, and liaise with other professionals.
Essential Functions
- Oversee and direct HRO Processing and procedures
- Supervise and coach HRO Processing team. Develop systems to process payroll account transactions (e.g. salaries, benefits, garnishments, deductions, taxes and third party payments)
- Coordinate timekeeping and payroll system. Oversee processing of payroll changes (e.g. new hires, terminations, raises) and system upgrades
- Ensure compliance with relevant laws and internal policies. Maintain accurate records and prepare reports
- Resolve issues and answer payroll-related questions
- Ensure that the entire team is answering timely and up to the high quality standards set by Infosync. Continually develop, implement, and manage payroll practices, policies, and procedures.
- Current on overall activities of the team, identifying problem areas and taking corrective actions. Responsible for continuous process improvement identified through root-cause analysis
- Receptive/responsive to employee needs interacts daily with staff to identify any issues while creating an environment of collaboration and openness
- Performs other duties and special projects as assigned by manager. Identify and report on metrics to drive process improvements and high-quality customer experience
- Reviews and approves any updates to process documents. Manage resource allocation/capacity and increase effectiveness of staff by recognizing opportunities for improvement
- Responds to escalated payroll-related internal and external inquiries including but not limited to payroll deductions and accruals, wage garnishments, child support payments, and employment verifications; resolves employee issues
- Provides day-to-day guidance and oversight of staff; actively works to promote and recognize performance, motivates staff, manages schedules and workflow
- Conducts periodic client and team meetings to ensure problems are addressed and to ensure client satisfaction
- Ensure compliance to SSAE 18 audit control objectives. Primary/Secondary contact for day to day activities as it relates to the payroll/ PST process, resolving any questions from client
- Participate in client calls as required. Problem Solve daily issues as they arise
- Serve as liaison with other departments regarding payroll-related issues
Supervisory Responsibility
1. Experience managing a team in a rapidly changing environment
2. Basic competence in duties and tasks of supervising employees
3. Demonstrated ability to supervise and motivate subordinates
4. Ability to build and maintain strong teams
5. Advise staff on procedure, system and policy changes as required
6. Conduct necessary staff coaching, corrective actions and annual reviews with appropriate feedback as required
7. Participates in meetings for the purpose of receiving or communicating information needed to perform functions timely and accurately
8. Train/coach/mentor and supervise the daily work activities of assigned staff.
Required Education and Experience
1. Graduation or equivalent to Graduations is minimum required qualification for this role.
2. Minimum of 6 to 10 years of related payroll experience.
3. Proficient in use of computers, Microsoft Excel, V-Lookups and Pivot Tables.
4. Strong written and verbal communication is desirable.
5. Masters in business management will be preferred.
6. Experience in Multi Client Environment preferred.
7. Prior Experience in Overseeing a team of at least 10-15 employees
Perks and Benefits
1. Free Group Medical Insurance
2. Two way Transport (Home Pick and Drop within 30kms radius)
3. Night Shift Allowances
Note:
1.Should be flexible working in Night shifts
2.Should have Assistant Manager role on papers
3.Should be available to join in 15-20Days
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager | US Payroll |7|12 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.