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Assistant Manager|Collection|MC DMS|

Location: Kanpur, Uttar Pradesh

Category: Helper Jobs

Education qualification: Any Graduate/Post Graduate

Key Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

• Review cases with FOS / TL and work assignment basis the disposition code.

• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

• Receipt book & Repo kits allocation and auditing periodically

• Agency billing closure within 60 days of the work completed month.

• Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.

• Handling collection/repo-related customer service issues/escalations.

• Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.

• BKT resolution with agency and FOs level needs to be tracked & reviewed.

• Flow rates to the next BKT need to be restricted on the location you are handling.

• Remove the non-performing FOs, recruit a fresh team and train as and when required.

• CRM queries need to be closed as per the TAT assigned.

• RCU audit queries must be reverted before TAT and implementation of committed action at the field level.

• Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field.

• HHT 100% utilization and report to be submitted to ACM / RCM regularly.

• HHT not working need to be informed to the IT team for need of support

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