Job Description
Hiring for a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise.
Key Responsibilities
- Training of new hires on fundamental skills essential for entry level performance - concepts of E-Commerce, payment processing and client specific training requirements
- Support business with need-based OJT Support - Coaching and Refresher Training
- Manage performance and development of a team of 4-5 L3-L5 trainers as direct reports
- Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
- Training need assessment - parameter-based assessment for root cause analysis and action planning
- Content Development and implementation.
Skills Required:
- Must have very good verbal and written English communication skills.
- Certification like CELTA,MBTI,FIRO B,NLP
Key Responsibilities
- Training of new hires on fundamental skills essential for entry level performance - concepts of E-Commerce, payment processing and client specific training requirements
- Support business with need-based OJT Support - Coaching and Refresher Training
- Manage performance and development of a team of 4-5 L3-L5 trainers as direct reports
- Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
- Training need assessment - parameter-based assessment for root cause analysis and action planning
- Content Development and implementation.
Skills Required:
- Must have very good verbal and written English communication skills.
- Certification like CELTA,MBTI,FIRO B,NLP
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager|Process Trainer | BPO |5|7 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
