Job Description
Company Description
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. The hotel holds a special place in Sydney’s story, with a rich heritage that continues to shape its character and reputation both locally and internationally. Guided by Sofitel’s signature French elegance and the vibrant energy that surrounds it, the experience feels refined and distinctly Sydney.
Featuring 436 beautifully redesigned rooms and suites, Club Millésime – the hotel’s exclusive executive lounge – and 14 versatile event spaces including one of Sydney’s largest ballrooms, the hotel offers an exceptional setting for both grand occasions and thoughtfully curated stays. Dining is led by a collection of award-winning venues including Tilda, Bar Tilda, Delta Rue and Wentworth Bar, each reflecting Sydney’s evolving culinary scene. As part of the globally recognised Sofitel brand, we celebrate craftsmanship, attention to detail and heartfelt luxury service, bringing passion and pride to every guest experience while fostering a culture of excellence, creativity and individuality for our team.
Job Description
Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
Provide supervision and support to the Front Office team and other departments when required.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Be proficient in the use of all front and back office equipment.
Report any computer system errors to the IT Manager or other such manager for immediate rectification.
Implement training programs for all employees, conduct induction and skills training.
Be aware of room availability and sensitively manage overbooking situations where relocations are required.
Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
Carry out reception duties as required.
Assist, as required, calls for reservations.
Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.
Carry out additional duties as requested by the Front Office Manager or his/her designate.
Qualifications
Previous experience in Front Office or Night Audit operations within a hotel environment
Proven ability to lead and support teams across multiple departments
Strong knowledge of hotel procedures, including cash handling, security, and guest confidentiality
Proficiency in property management systems (e.g., Opera or similar) and front/back office equipment
Excellent communication, interpersonal, and customer service skills
Confident in handling guest complaints and resolving issues with professionalism and empathy
Demonstrated ability to train, coach, and develop team members
Sound organisational and time management skills with the ability to work autonomously overnight
Strong problem-solving, decision-making, and conflict-resolution capabilities
Commitment to maintaining a safe and secure environment for guests and team members
Formal qualification in Hospitality, Tourism, or a related field (desirable)
Availability to work overnight shifts, weekends, and public holidays as required
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
Retur
Discover Sofitel Sydney Wentworth – Where Heritage Meets Modern Luxury
Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city. The hotel holds a special place in Sydney’s story, with a rich heritage that continues to shape its character and reputation both locally and internationally. Guided by Sofitel’s signature French elegance and the vibrant energy that surrounds it, the experience feels refined and distinctly Sydney.
Featuring 436 beautifully redesigned rooms and suites, Club Millésime – the hotel’s exclusive executive lounge – and 14 versatile event spaces including one of Sydney’s largest ballrooms, the hotel offers an exceptional setting for both grand occasions and thoughtfully curated stays. Dining is led by a collection of award-winning venues including Tilda, Bar Tilda, Delta Rue and Wentworth Bar, each reflecting Sydney’s evolving culinary scene. As part of the globally recognised Sofitel brand, we celebrate craftsmanship, attention to detail and heartfelt luxury service, bringing passion and pride to every guest experience while fostering a culture of excellence, creativity and individuality for our team.
Job Description
Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
Provide supervision and support to the Front Office team and other departments when required.
Ensure department policies and procedures are understood by all employees and observed in tasks performed.
Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Be proficient in the use of all front and back office equipment.
Report any computer system errors to the IT Manager or other such manager for immediate rectification.
Implement training programs for all employees, conduct induction and skills training.
Be aware of room availability and sensitively manage overbooking situations where relocations are required.
Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
Carry out reception duties as required.
Assist, as required, calls for reservations.
Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.
Carry out additional duties as requested by the Front Office Manager or his/her designate.
Qualifications
Previous experience in Front Office or Night Audit operations within a hotel environment
Proven ability to lead and support teams across multiple departments
Strong knowledge of hotel procedures, including cash handling, security, and guest confidentiality
Proficiency in property management systems (e.g., Opera or similar) and front/back office equipment
Excellent communication, interpersonal, and customer service skills
Confident in handling guest complaints and resolving issues with professionalism and empathy
Demonstrated ability to train, coach, and develop team members
Sound organisational and time management skills with the ability to work autonomously overnight
Strong problem-solving, decision-making, and conflict-resolution capabilities
Commitment to maintaining a safe and secure environment for guests and team members
Formal qualification in Hospitality, Tourism, or a related field (desirable)
Availability to work overnight shifts, weekends, and public holidays as required
Additional Information
Why Join Sofitel Sydney Wentworth?
We value our people and offer:
Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
Career development opportunities within a globally recognised luxury hospitality brand
Ongoing learning and development, working alongside industry leaders
Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
A complimentary hotel stay package to celebrate your work anniversary
Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Please note that full working rights in Australia are required for this role.
Retur
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Night Manager position is now open for candidates interested in the Back Office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
