Assistant Officer, Specialist, Corporate Banking, Technology & Ops

What you’ll do

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Requirements

Responsibilities

Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat

Assist clients with inquiries, requests, and troubleshooting related to their banking products and services

Collaborate with cross-functional teams to ensure seamless resolution of client issues

Maintain accurate and up-to-date records of client interactions and transactions

Identify opportunities to enhance the client experience and provide feedback to the management team

Participate in continuous learning and development activities to stay informed of industry trends and best practices

Requirements

Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry

Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds

Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions

Proficient in the use of relevant banking and customer relationship management (CRM) systems

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

Commitment to providing exceptional customer service and a passion for the banking industry