Job Description
Basic Functions:
Plan, organize, control and direct the work of employees in the Hotel’s Outlet while ensuring guest satisfaction.
Role and Responsibilities:
General
Assist the Outlet Manager in motivating and developing skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participate in employee relations activities and programs .
Is actively involved in identifying and assessing the needs of employees and help in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employee’s continuous development and personal growth
Ensures the department is kept in the organized manner in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goal; promotes harmony between all departments
Displays warmth, care and genuine enthusiasm while dealing with guests and internal customers; lives the golden rule
Demonstrates standard awareness, by setting example for standard execution, standard testing and implementing action plans to achieve established products and service goals
Assists the department head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
Represents the department head in his/her absence.
Departmental
Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assist in taking and serving order.
Maximize revenue by effective table management; plans for additional resources during high volume periods
Engages in guest interaction in a sensitive and appropriate manner; create personalized experiences; establishes a network of regular guests and keep relevant and accurate records
Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products
Plans and executes events; proposes menu and wine recommendations to event organizers
Take ownership of the guests concerns and requests and acts decisively to ensure guests satisfaction when glitches occur
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
Is seen as actively developing his/her culinary and wine knowledge; conducts regular food and wine tasting for employees; instills excitement and passion for international cuisines and wines in his/her team
Specific responsibilities and task
General
Maintains an organized administration of departmental and personnel records, including rostering and leave planning
Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee hand book
Conducts daily briefing and monthly departmental meeting (in the absence of the department head) and participates in the meeting when invited.
Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate
Is seen as a hands on leader, assist employees in crunch times; walk the talk
Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
Actively participates in the mentoring program when enrolled
Maintains a clean and orderly work area and ensures tools and equipment’s are well maintained and in sufficient supply and takes appropriate action.
Promotes and ensures a safe working environment
Departmental
Performs pre and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers
Ensures all resources for an efficient operation are in place; takes routine inventories and re order operating supplies when necessary
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
Assist the department head in sales and marketing activities, conduct and evaluate routine sales analysis and competitive pricing survey; keeps abreast of F&B trends and new developments in the market
Ensures adherence to cashiering and control procedures; maintains a ‘clean’ POS database
Conduts routine maintenance and housekeeping inspections
Plan, organize, control and direct the work of employees in the Hotel’s Outlet while ensuring guest satisfaction.
Role and Responsibilities:
General
Assist the Outlet Manager in motivating and developing skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participate in employee relations activities and programs .
Is actively involved in identifying and assessing the needs of employees and help in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employee’s continuous development and personal growth
Ensures the department is kept in the organized manner in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goal; promotes harmony between all departments
Displays warmth, care and genuine enthusiasm while dealing with guests and internal customers; lives the golden rule
Demonstrates standard awareness, by setting example for standard execution, standard testing and implementing action plans to achieve established products and service goals
Assists the department head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals
Represents the department head in his/her absence.
Departmental
Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assist in taking and serving order.
Maximize revenue by effective table management; plans for additional resources during high volume periods
Engages in guest interaction in a sensitive and appropriate manner; create personalized experiences; establishes a network of regular guests and keep relevant and accurate records
Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products
Plans and executes events; proposes menu and wine recommendations to event organizers
Take ownership of the guests concerns and requests and acts decisively to ensure guests satisfaction when glitches occur
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP
Is seen as actively developing his/her culinary and wine knowledge; conducts regular food and wine tasting for employees; instills excitement and passion for international cuisines and wines in his/her team
Specific responsibilities and task
General
Maintains an organized administration of departmental and personnel records, including rostering and leave planning
Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee hand book
Conducts daily briefing and monthly departmental meeting (in the absence of the department head) and participates in the meeting when invited.
Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate
Is seen as a hands on leader, assist employees in crunch times; walk the talk
Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
Actively participates in the mentoring program when enrolled
Maintains a clean and orderly work area and ensures tools and equipment’s are well maintained and in sufficient supply and takes appropriate action.
Promotes and ensures a safe working environment
Departmental
Performs pre and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers
Ensures all resources for an efficient operation are in place; takes routine inventories and re order operating supplies when necessary
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
Assist the department head in sales and marketing activities, conduct and evaluate routine sales analysis and competitive pricing survey; keeps abreast of F&B trends and new developments in the market
Ensures adherence to cashiering and control procedures; maintains a ‘clean’ POS database
Conduts routine maintenance and housekeeping inspections
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Outlet Manager| Four Seasons | Maharashtra position is now open for candidates interested in the Housekeeping Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Housekeeping Jobs is a plus.
