Job Description
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.
This role will be in the Acquisition, Engagement and Retention Crew in the Everyday Banking Domain. This portfolio is at the heart of the Retail Bank’s franchise managing the acquisition and lifecycle management of everyday banking customers.
Within the first 90 days engagement squad, we are accountable to drive customer engagement strategies through a range of digital touchpoints. We onboard customers with remarkable experience so they are confident and well verse to engage with our products and features. In this squad, you will also be exposed to Travel Money Card and Digital Wallet initiatives.
We are a fast paced and high performing squad that works collaboratively across our agile cross-functional teams to deliver on our key initiatives.
Do work that matters
You will report to the Product Chapter Lead, Engagement & Retention. As an Assistant Product Manager, you will play a key role in supporting the squad in delivering on our EDB onboarding strategy for our personal transaction account and payment products.
You will work closely with Acquisition squad, our business partners in Marketing, Digital, Analytics and other squads within the EDB Domain to drive Quality New Account and Quality New Customer.
To succeed in this role, you’ll bring initiative and drive to deliver key customer and commercial outcomes. You’ll seek exposure to product strategy frameworks and maintain a strong focus on achieving outcomes aligned with the strategic roadmap. Your analytical skills will be essential for interpreting performance drivers and regularly providing business insights that inform decision-making.
You are customer focus and champion customer’s voice. You are comfortable adopting customer centric approach to problem solving, ability to analyse and solve complex and ambiguous problems.
Key Responsibilities
Working with your Product Owner and Product Manager to plan, co-ordinate and execute engagement initiatives for personal transaction accounts, savings and payments products to drive EDB portfolio growth
Working closely with your squad members in Marketing, Digital and Analytics to execute data driven NBCs and engagement initiatives
Support the development and execution of the squad’s strategic roadmap by understanding the strategic intent, translating it into actionable initiatives, and integrating them into a forward-looking plan
Deliver timely weekly and monthly performance reports, incorporating meaningful trend analysis with support from Product Manager
Regularly monitor, analyse and report trends of new EDB customers using internal and external data sources to support reporting and insights for senior stakeholders
Ensure that customer service and experience remain at the centre of everything we do
Develop and maintain strong relationships with stakeholders to collaborate in delivering the squad’s initiatives with excellence
Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
Support your Product Owner to manage operational risk incidents and issues, including uplifting and implementing controls where required
Support teams across RBS to deliver Everyday Banking outcomes on strategic change.
This role will be in the Acquisition, Engagement and Retention Crew in the Everyday Banking Domain. This portfolio is at the heart of the Retail Bank’s franchise managing the acquisition and lifecycle management of everyday banking customers.
Within the first 90 days engagement squad, we are accountable to drive customer engagement strategies through a range of digital touchpoints. We onboard customers with remarkable experience so they are confident and well verse to engage with our products and features. In this squad, you will also be exposed to Travel Money Card and Digital Wallet initiatives.
We are a fast paced and high performing squad that works collaboratively across our agile cross-functional teams to deliver on our key initiatives.
Do work that matters
You will report to the Product Chapter Lead, Engagement & Retention. As an Assistant Product Manager, you will play a key role in supporting the squad in delivering on our EDB onboarding strategy for our personal transaction account and payment products.
You will work closely with Acquisition squad, our business partners in Marketing, Digital, Analytics and other squads within the EDB Domain to drive Quality New Account and Quality New Customer.
To succeed in this role, you’ll bring initiative and drive to deliver key customer and commercial outcomes. You’ll seek exposure to product strategy frameworks and maintain a strong focus on achieving outcomes aligned with the strategic roadmap. Your analytical skills will be essential for interpreting performance drivers and regularly providing business insights that inform decision-making.
You are customer focus and champion customer’s voice. You are comfortable adopting customer centric approach to problem solving, ability to analyse and solve complex and ambiguous problems.
Key Responsibilities
Working with your Product Owner and Product Manager to plan, co-ordinate and execute engagement initiatives for personal transaction accounts, savings and payments products to drive EDB portfolio growth
Working closely with your squad members in Marketing, Digital and Analytics to execute data driven NBCs and engagement initiatives
Support the development and execution of the squad’s strategic roadmap by understanding the strategic intent, translating it into actionable initiatives, and integrating them into a forward-looking plan
Deliver timely weekly and monthly performance reports, incorporating meaningful trend analysis with support from Product Manager
Regularly monitor, analyse and report trends of new EDB customers using internal and external data sources to support reporting and insights for senior stakeholders
Ensure that customer service and experience remain at the centre of everything we do
Develop and maintain strong relationships with stakeholders to collaborate in delivering the squad’s initiatives with excellence
Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
Support your Product Owner to manage operational risk incidents and issues, including uplifting and implementing controls where required
Support teams across RBS to deliver Everyday Banking outcomes on strategic change.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Product Manager, Engagement position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
