Job description
About us...

Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Assistant Room Service Managers in our luxury hotel oversee restaurant operations for the room service outlet, ensuring the team delivers warm, welcoming and exceptional service that consistently exceeds guests’ expectations.
• Lead by example and foster team dynamics to ensure the team remains focused on meeting guests’ needs and brand standards.
• Monitor the performance of the restaurant through analysis of guest feedback and financial results, initiating corrective action as needed.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Communicate and enforce policies and procedures regarding pouring measures and age verification.
• Work closely with the Head Chef and The Director of Food and Beverage to identify pertinent concepts and menu design for the outlet in line with brand standards.
• Conduct daily briefings with the team and attend daily Food and Beverage meetings with the leadership team to ensure a seamless guest experience.
• Manage staffing levels according to business demands.
• Address any guest concerns promptly, attentively and efficiently.
• Coach, train, and support the team to provide consistently high standards while continually seeking improvement.

More about you...
• Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Strong communication, interpersonal and organisational skills.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a “can do” attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record in a similar position within a 5-star hotel.
• Excellent standard of English, both written and spoken.
• Experience of working with brand standards.

What’s in it for you…

Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there’s more...
• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: To be discussed