Job Description
Together we shape thriving communities, public spaces, places and economies.
2 X Ongoing full-time opportunities (35 hours per week)
NSW Office location negotiable with flexible working supported
Salary relative to experience and ranges from $75,728.00 to $82,329.00plus super
What’s in it for me?
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
The Office of Local Government (OLG) is a small, yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy, programs, strong relationships, engagement and intervention, OLG is a driver of reform and uplift across the state, with a purpose of fostering a strong and sustainable local government sector.
There’s never been a better time to join a diverse, welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW.
This is a targeted role under GSE Rule 26. While Aboriginal identify is not essential to apply for this role and anyone can apply for this role, Aboriginal people are encouraged to apply.
The role
As an Assistant Support Line Officer, you’ll be the first point of contact for the NSW Pet Registry, helping the public with their questions and making sure everything runs smoothly behind the scenes. From answering calls and logging enquiries to updating records and drafting responses, you’ll keep things moving and support the team with day-to-day admin and customer service tasks.
It’s a fast-paced environment where you’ll need to juggle competing priorities—responding to a wide range of enquiries, knowing when to escalate, and staying across changing policies. Your ability to stay organised, follow procedures, and keep communication clear will be key to delivering great service and keeping operations on track.
For more information read the full Role Description here: Role Description
What you will bring to the role
Strong customer service skills, with experience handling inbound calls and resolving enquiries in a professional and empathetic manner.
Solid administrative capabilities, including accurate record-keeping, document handling, and managing competing priorities.
Ability to follow established procedures and escalation protocols while exercising sound judgment in referring complex enquiries.
Clear written communication skills, with experience preparing correspondence, using templates, and drafting initial responses.
Capacity to stay up to date with frequently changing policies and programs, and apply that knowledge confidently in customer interactions.
Proven ability to work collaboratively in a team environment, supporting colleagues and contributing to shared service goals.
Key knowledge and experience
Demonstrated experience in a similar customer service role within a complex and regulated environment.
2 X Ongoing full-time opportunities (35 hours per week)
NSW Office location negotiable with flexible working supported
Salary relative to experience and ranges from $75,728.00 to $82,329.00plus super
What’s in it for me?
Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. Additionally, we are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.
The Office of Local Government (OLG) is a small, yet diverse agency of professionals invested in creating healthy and prosperous communities across NSW. Through the development of policy, programs, strong relationships, engagement and intervention, OLG is a driver of reform and uplift across the state, with a purpose of fostering a strong and sustainable local government sector.
There’s never been a better time to join a diverse, welcoming and fulfilling agency that helps build healthy and prosperous communities across NSW.
This is a targeted role under GSE Rule 26. While Aboriginal identify is not essential to apply for this role and anyone can apply for this role, Aboriginal people are encouraged to apply.
The role
As an Assistant Support Line Officer, you’ll be the first point of contact for the NSW Pet Registry, helping the public with their questions and making sure everything runs smoothly behind the scenes. From answering calls and logging enquiries to updating records and drafting responses, you’ll keep things moving and support the team with day-to-day admin and customer service tasks.
It’s a fast-paced environment where you’ll need to juggle competing priorities—responding to a wide range of enquiries, knowing when to escalate, and staying across changing policies. Your ability to stay organised, follow procedures, and keep communication clear will be key to delivering great service and keeping operations on track.
For more information read the full Role Description here: Role Description
What you will bring to the role
Strong customer service skills, with experience handling inbound calls and resolving enquiries in a professional and empathetic manner.
Solid administrative capabilities, including accurate record-keeping, document handling, and managing competing priorities.
Ability to follow established procedures and escalation protocols while exercising sound judgment in referring complex enquiries.
Clear written communication skills, with experience preparing correspondence, using templates, and drafting initial responses.
Capacity to stay up to date with frequently changing policies and programs, and apply that knowledge confidently in customer interactions.
Proven ability to work collaboratively in a team environment, supporting colleagues and contributing to shared service goals.
Key knowledge and experience
Demonstrated experience in a similar customer service role within a complex and regulated environment.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Support Line Officer position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
