Job Description
Are you passionate about making a lasting difference to the lives of vulnerable adults?
We are looking for an Assistant Support Worker (known internally as Duty Worker) to join our team in Hounslow. The Hounslow LIFE service is a large multi-site service that currently has a staff team of 31 supporting 86 clients; covering specialism's such as Homelessness, Substance Use and Mental Health. The service focuses on supporting residents around their strengths and aspiration's for the future.
This is an exciting opportunity to join our new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.
The role of a Duty Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide support and advice to clients.
The first point of contact at Reception or over the phone for clients and visitors
Responsible for coordinating the Health and Safety within the service with the support of the Service Manager.
Expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project.
Please note, due to the needs of our services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
You will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. To succeed in these rewarding roles you will have:
Good communication skills with the ability to respond and interact effectively with residents and colleagues.
Experience in following administrative procedures and maintaining clear and accurate records.
Some experience of dealing directly with the public and/or clients or customers in a busy service environment
Some experience of liaising effectively with a variety of people/agencies
An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself
This is a really crucial role within the service and would be ideal for people who are looking to develop their career in the sector.
Above all we are looking for inspirational, dedicated individuals; committed to our Recovery Ethos, and have a genuine desire to support people to transform their lives.
How to apply
Click the ‘Apply Now’ Button to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Closing date: 10am on 5 March 2026
Interview and assessments on: TBC
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 0203XXXXXX
We are looking for an Assistant Support Worker (known internally as Duty Worker) to join our team in Hounslow. The Hounslow LIFE service is a large multi-site service that currently has a staff team of 31 supporting 86 clients; covering specialism's such as Homelessness, Substance Use and Mental Health. The service focuses on supporting residents around their strengths and aspiration's for the future.
This is an exciting opportunity to join our new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.
The role of a Duty Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide support and advice to clients.
The first point of contact at Reception or over the phone for clients and visitors
Responsible for coordinating the Health and Safety within the service with the support of the Service Manager.
Expected to regularly participate in team meetings and other ad hoc project groups as agreed with the management and team of the project.
Please note, due to the needs of our services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays.
For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
You will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. To succeed in these rewarding roles you will have:
Good communication skills with the ability to respond and interact effectively with residents and colleagues.
Experience in following administrative procedures and maintaining clear and accurate records.
Some experience of dealing directly with the public and/or clients or customers in a busy service environment
Some experience of liaising effectively with a variety of people/agencies
An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself
This is a really crucial role within the service and would be ideal for people who are looking to develop their career in the sector.
Above all we are looking for inspirational, dedicated individuals; committed to our Recovery Ethos, and have a genuine desire to support people to transform their lives.
How to apply
Click the ‘Apply Now’ Button to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Closing date: 10am on 5 March 2026
Interview and assessments on: TBC
At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.
3 Thomas More Square, Tower Hill, London, E1W 1YW
Telephone: 0203XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Support Worker position is now open for candidates interested in the Helper Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
