Job Description
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Job no: 522845
Brand: Corporate Traveller
Work type: Full time, Hybrid
Location: New South Wales
Categories: Corporate & Group Travel
Corporate Traveller is hiring an Assistant Team Leader in NSW!
This is a fantastic opportunity to start your leadership journey within FCTG's corporate division. You will receive a personalised leadership development plan, mentoring from senior business leaders, and plenty of hands on learning experiences.
Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group, Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.
About the Opportunity
An Assistant Team Leader (ATL) is an operational and technical expert. Their role is to manage and grow their own portfolio whilst supporting the Business Leader (BL) in the development and retention of their team. They have a customer focused mindset that drives retention, growth and profitability.
The ATL has strong commercial and business sense and they are skilled in the planning and deployment of the delivery of the customer and CT business plans. They play an integral part in driving the company’s cultural commitment and brand DNA. Their ability to build and nurture relationships is key to cohesive team management.
Operational & System Technical
Provides an outstanding & consistent customer experience by adhering to CT’s One Best Way Operational Excellence framework (including customers SLA’s).
Demonstrates advanced knowledge of the internal & customer-facing technology systems.
Ability to assess, troubleshoot and provide solutions to a varying range of scenarios.
Understands the financial systems and processes.
Expert in all corporate travel product knowledge that delivers the best outcome for the customer & CT.
Growth and Retention
Ability to review a customers travel program & present options that drive compelling financial and operational value to deliver growth and profitability.
Has an ******** knowledge of their customer portfolio
Delivers a compelling customer experience to maximise the opportunity for retention and satisfaction
Ability to influence the customers in order to drive a result/ opportunity.
Deep understanding of the customers’ end-to-end journey.
Knows how to position the features and benefits of the CT product suite.
Understands key business drivers for CT and how to contribute to its success.
Strong track record of effective and timely execution.
Development
Self-motivated and proactive.
Open to learning and developing the skills required to succeed.
Demonstrates knowledge of external competitor activity and market trends to deliver valued insights.
Set targets and goals and strives to achieve these.
Contributes to a peer to peer, collaborative and continuous learning culture within Corporate Traveller
Strives for subject matter expertise
All about You:
Minimum 3 years in the travel industry
Leadership experience
2+ years on Sabre
6 months in Lumina is desired but not essential
Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations
To be a "people person" who values the importance of developing strong relationships
Demonstrated ability to work within a multidisciplinary team
A high level of attention to detail
Excellent communication, listening and presentation skills
Tertiary education is highly regarded
Remuneration and Benefits:
Free health and wellness consultations
Free financial planning consultations
Award winning Flight Centre employee benefits: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia
Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
Global career advancement/travel opportunities
Leadership Programs & further education, training and development
Giving Bank & Volunteer Leave
Employee share scheme
The opportunity to play an integral role in the growth of the business
Travel discounts on flights, hotels and insurance for you, your family and friends
If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider Corporate Traveller and apply now!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
Back to search results
Apply now
Refer a friend
Job no: 522845
Brand: Corporate Traveller
Work type: Full time, Hybrid
Location: New South Wales
Categories: Corporate & Group Travel
Corporate Traveller is hiring an Assistant Team Leader in NSW!
This is a fantastic opportunity to start your leadership journey within FCTG's corporate division. You will receive a personalised leadership development plan, mentoring from senior business leaders, and plenty of hands on learning experiences.
Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group, Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.
About the Opportunity
An Assistant Team Leader (ATL) is an operational and technical expert. Their role is to manage and grow their own portfolio whilst supporting the Business Leader (BL) in the development and retention of their team. They have a customer focused mindset that drives retention, growth and profitability.
The ATL has strong commercial and business sense and they are skilled in the planning and deployment of the delivery of the customer and CT business plans. They play an integral part in driving the company’s cultural commitment and brand DNA. Their ability to build and nurture relationships is key to cohesive team management.
Operational & System Technical
Provides an outstanding & consistent customer experience by adhering to CT’s One Best Way Operational Excellence framework (including customers SLA’s).
Demonstrates advanced knowledge of the internal & customer-facing technology systems.
Ability to assess, troubleshoot and provide solutions to a varying range of scenarios.
Understands the financial systems and processes.
Expert in all corporate travel product knowledge that delivers the best outcome for the customer & CT.
Growth and Retention
Ability to review a customers travel program & present options that drive compelling financial and operational value to deliver growth and profitability.
Has an ******** knowledge of their customer portfolio
Delivers a compelling customer experience to maximise the opportunity for retention and satisfaction
Ability to influence the customers in order to drive a result/ opportunity.
Deep understanding of the customers’ end-to-end journey.
Knows how to position the features and benefits of the CT product suite.
Understands key business drivers for CT and how to contribute to its success.
Strong track record of effective and timely execution.
Development
Self-motivated and proactive.
Open to learning and developing the skills required to succeed.
Demonstrates knowledge of external competitor activity and market trends to deliver valued insights.
Set targets and goals and strives to achieve these.
Contributes to a peer to peer, collaborative and continuous learning culture within Corporate Traveller
Strives for subject matter expertise
All about You:
Minimum 3 years in the travel industry
Leadership experience
2+ years on Sabre
6 months in Lumina is desired but not essential
Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations
To be a "people person" who values the importance of developing strong relationships
Demonstrated ability to work within a multidisciplinary team
A high level of attention to detail
Excellent communication, listening and presentation skills
Tertiary education is highly regarded
Remuneration and Benefits:
Free health and wellness consultations
Free financial planning consultations
Award winning Flight Centre employee benefits: https://www.fctgcareers.com/why-work-with-us/benefits-in-each-country/australia
Social events such as Buzz Nights, opportunity to attend Global Ball overseas for high achievers
Global career advancement/travel opportunities
Leadership Programs & further education, training and development
Giving Bank & Volunteer Leave
Employee share scheme
The opportunity to play an integral role in the growth of the business
Travel discounts on flights, hotels and insurance for you, your family and friends
If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider Corporate Traveller and apply now!
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
Applications close:
Back to search results
Apply now
Refer a friend
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Team Leader | North Sydney| NSW position is now open for candidates interested in the Event Management Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
