Job Description
With a startup spirit and +0,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Vice President - Global Consumer Banking
This role is responsible and accountable for driving growth via bookings and revenue in the Customer Care / Contact Center. An integral part of the role is innovating on the end-to-end value chain for customer care and customer experience at clients across CPG, retail, life sciences, insurance, hi-tech, and media by developing highly differentiated supremely relevant client solutions and offerings through turnkey digital and analytics partnerships.
Responsibilities
• Lead Solution Architect Responsibilities
• Lead and convert deals into wins as LSA in customer service across verticals
• Define solution construct and target operating model across geographies working with poles & local solutioning teams
• Drive analytics and digital solutioning working with respective digital SMEs, analytics SMEs, BTS colleagues, cloud SMEs, LSS / MBB teams who support the relevant vertical
• Define and articulate value prop, productivity, and business impact for a deal
• Lead inputs from all deal contributors including bid-pro, pricing, sales/client partner / GRM, operations GOL / SDL, transitions, training, quality, WFM, hiring, recruiting, IT & infra, logistics & facilities, etc.
• Author responses pertaining to customer care and revise others’ inputs of supporting functions to generate client-facing RFP response documents
• Lead commercial construct working with pricing team and review with vertical client partner and BL leadership
• Prepare materials for orals presentations & deliver solution details during orals
• Develop and contribute to strategy for the service line
• Develop a strategy for BP X.0 using SME knowledge as an individual contributor as well as working with an extended team including ops, virtual experts, other functional areas such as HR, etc. and through conducting appropriate market research
• Articulate customer service value chain across sub-verticals, document level 1, 2, 3 digital SEP processes
• Develop and quantify areas of impact within the value chain that generates deal-winning ROI
• Develop solutions in partnership with external technology and analytics firms (such as Amazon AWS, Google GCP, Microsoft Azure, Genesys, Nice In Contact, Five+, Automation Anywhere, UiPath, Uniphore, and smaller enterprises with products in conversational AI, chatbots, and customer care supporting functions such as quality, training, hiring, etc.)
Inviting applications for the role of Assistant Vice President - Global Consumer Banking
This role is responsible and accountable for driving growth via bookings and revenue in the Customer Care / Contact Center. An integral part of the role is innovating on the end-to-end value chain for customer care and customer experience at clients across CPG, retail, life sciences, insurance, hi-tech, and media by developing highly differentiated supremely relevant client solutions and offerings through turnkey digital and analytics partnerships.
Responsibilities
• Lead Solution Architect Responsibilities
• Lead and convert deals into wins as LSA in customer service across verticals
• Define solution construct and target operating model across geographies working with poles & local solutioning teams
• Drive analytics and digital solutioning working with respective digital SMEs, analytics SMEs, BTS colleagues, cloud SMEs, LSS / MBB teams who support the relevant vertical
• Define and articulate value prop, productivity, and business impact for a deal
• Lead inputs from all deal contributors including bid-pro, pricing, sales/client partner / GRM, operations GOL / SDL, transitions, training, quality, WFM, hiring, recruiting, IT & infra, logistics & facilities, etc.
• Author responses pertaining to customer care and revise others’ inputs of supporting functions to generate client-facing RFP response documents
• Lead commercial construct working with pricing team and review with vertical client partner and BL leadership
• Prepare materials for orals presentations & deliver solution details during orals
• Develop and contribute to strategy for the service line
• Develop a strategy for BP X.0 using SME knowledge as an individual contributor as well as working with an extended team including ops, virtual experts, other functional areas such as HR, etc. and through conducting appropriate market research
• Articulate customer service value chain across sub-verticals, document level 1, 2, 3 digital SEP processes
• Develop and quantify areas of impact within the value chain that generates deal-winning ROI
• Develop solutions in partnership with external technology and analytics firms (such as Amazon AWS, Google GCP, Microsoft Azure, Genesys, Nice In Contact, Five+, Automation Anywhere, UiPath, Uniphore, and smaller enterprises with products in conversational AI, chatbots, and customer care supporting functions such as quality, training, hiring, etc.)
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Vice President | Global Consumer Banking|BFS020863 position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.