Assistant Vice President | HDFC Bank Branch Banking

JOB DESCRIPTION

A POSITION OVERVIEW:

POSITION TILE

AVP – Learning and Development – HDFC Branch Banking

DEPARTMENT

PARTNERSHIP DISTRIBUTION – HDFC Bank

LEVEL/BAND

AVP

B ORGANIZATION RELATIONSHIPS:

REPORTS TO

Vice President – HDFC Bank All Channels

SUPERVISES

NA

C JOB DIMENSIONS:

GEOGRAPHIC AREA COVERED

Pan India(All Regions of HDFC Bank)

INTERNAL STAKEHOLDERS

All Head Office Departments of Tata AIA Life

Tata AIA Life Sales Team handling the HDFC BANK Channel

EXTERNAL

Channel Partner’s Head Office & Branches

D KEY RESULT AREAS:

Organization Process

Key Contributions

Sales

· Responsible for identifying training needs of internal and bank employees

· Build and execute capability development architecture for Channel employees across hierarchy and partner sales staff

· Regularly engage with internal sales teams and selectively bank teams for TNA

· Ability to identifying Sales Training interventions for different performance pools of employee’s basis their goal sheet and productivity target achievements

· Collaborate with training and L&D team for a designing and implementation of a robust training architecture – Internal and external

· Acumen to capitalise on digital channels to continuously engage with bank and LG for adequate mindshare for TATA AIA Life products and processes

· Responsible for productivity and goal sheet achievement BB Sales team across levels employees with cohort based training requirements and skill building

· Regular reviews with internal teams and selectively bank teams to ensure new joinee hand holding along with branch mappings

· Sharp analytics to focus pockets of low productivity levels potential ways to improve them

· Adherence of VYMO based sales choreography for daily monitoring of leads and partner activities and ensuring implementation

· Design monthly recognition programs for performers and goalsheet based interventions for productivity improvements

· Sharp data analytics on identifying potential improvement pockets and proposing solutions for implementations on processes

· In depth knowledge of competition products and ability to benchmark

· Should possess skills which enable him to generate business models which are viable and implementable and can enable us to get a better penetration on the business front.

· Plan and conduct workshops / sessions to implement various initiatives

· Design visibility framework for all interventions and performance pockets

· Should be able to execute new product launches, train and develop some sharp content for specialised need

· Competition benchmarking of training and new joinee hand holding practices

· Possible travel involved

Relationship Management

· To ensure the business and productivity targets are met effectively with right skill building of FLS and supervisors

· Enable sales team by ensuring that all sales enablers with regards to sales tools, sales propositions & help items are in place.

· Extensive coordination and delivery with internal and external training team

· To maintain the desired wallet share of branches with new joinees and segmented branch pool

· Adhere to the Activity Management framework advised

· Ensure compliance to internal sales process & other compliance standards

Ensure compliance

· Ensure compliance to internal sales process & other compliance standards

· Should be process & product champion to ensures adherence to policies and procedures to cultivate a compliance culture in the team

E Skills Required:

Technical
• Exposure to banking and financial services industry
• Ability to lead discussions with business and operations teams and convince leaderships to execute process improvement projects
• Product/Subject matter expertise
• Ability to provide overall direction, guidance and definition of business to effectively support business strategy
• Experience in partner management and aligning to the business strategies of partner and contribute to process excellence and continuous improvement

· Partnership distribution regulation understanding – Bancassurance,

· Ability to work well under pressure, aggressive timelines

· Business perspective & planning

· Finance/ Insurance industry awareness

· Strong Influencing and Verbal communication skills for articulating ideas to colleagues, Bank, vendor and other stakeholders

· Capacity to work across multiple projects simultaneously

· Excellent team work skills

· Attention to detail and accuracy

· Ability to work independently and flexibly

· Organisational skills with ability to deliver a high volume of quality work

· Creative skills for contributing new and innovative ideas

· Networking and analytical skills

· Expert at MS Project, Power point, Excel, Word, Access other office solutions

· Self Management and team management skills.

· Problem Solving skills

· Peer level co-ordination

Behavioral

Essential

Desired

Interpersonal skills

·

Communication skills

·

Creative thinking skills

·

Supervising/Leadership skills

·

Teamwork Skills

·

Influencing skills

·

Relationship Building skills

·

Decision making skills

·

F Incumbent Characteristics ( Preferred age below 35)

Essential

Desired

Qualification

MBA

PG/ MBA

Experience

15+ years in Insurance Sales/Training

Bancassurance/Bank Background