Job Description
What will you be doing
Operational Performance and Service:
They will ensure all processes have appropriate and consistent measures in place and that all Key Risk and Quality Indicators evolve in line with the growth of the business. Implement and continuously develop robust productivity and quality measures and set benchmarks so that all service level agreements are maintained or improved upon. Lead & manage an appropriate service performance culture across the function.
People Management:
The individual will drive for team members to be ambassadors for the Barclays Values, creating a culture that delivers excellent Client-focused service within Wealth's policies and procedures. Ensures Team Members have the correct training and tools to undertake duties to the highest standards, delivering a world class service to all Barclays Clients.
Risk Management :
They will ensure high standards of risk control within Wealth, particularly concerning the On-boarding of Clients and - Know your Customer- policies across multiple Wealth Customer segments. Relevant and effective controls are diligently applied and reviewed regularly. Clear management information is used to report performance accurately and helps to diagnose issues. Reports control issues and risk events in a timely and appropriate way and takes the necessary, proportionate remedial actions. Supports all internal & external audit activity for functional area.
Strategy, Business Management & Change :
The individual will work with the Head of Onboarding & Maintenance to support the significant Operations Transformation Agenda with a particular focus on location strategy, including the management of On-boarding staff. Design and delivery of a service improvement programme, including client focused process re-engineering, using LEAN Six-Sigma methodology. Develop and implement new and innovative methods of working to constantly improve the level of service provided to clients across all customer segments and geographies.
Relationship Management:
They will manage relationships with key stakeholders, including Internal Customers, Internal 3rd party and External 3rd Party Providers to ensure delivery of key service metrics and constantly develop performance to ensure the smooth running of the department.
What we're looking for:
- The Candidate should have CDD/KYC/AML Knowledge and its policies related to sanctions
- Should have completed any bachelor's/Master's degree in regular course
- Long term experience in Operations Management
- An organized individual
- Mature in thought as well as in communications
- An achiever and ambitious, with a strong desire to succeed
- Innovative
- Client focused
- Enthusiastic and motivated
- Hard working
Operational Performance and Service:
They will ensure all processes have appropriate and consistent measures in place and that all Key Risk and Quality Indicators evolve in line with the growth of the business. Implement and continuously develop robust productivity and quality measures and set benchmarks so that all service level agreements are maintained or improved upon. Lead & manage an appropriate service performance culture across the function.
People Management:
The individual will drive for team members to be ambassadors for the Barclays Values, creating a culture that delivers excellent Client-focused service within Wealth's policies and procedures. Ensures Team Members have the correct training and tools to undertake duties to the highest standards, delivering a world class service to all Barclays Clients.
Risk Management :
They will ensure high standards of risk control within Wealth, particularly concerning the On-boarding of Clients and - Know your Customer- policies across multiple Wealth Customer segments. Relevant and effective controls are diligently applied and reviewed regularly. Clear management information is used to report performance accurately and helps to diagnose issues. Reports control issues and risk events in a timely and appropriate way and takes the necessary, proportionate remedial actions. Supports all internal & external audit activity for functional area.
Strategy, Business Management & Change :
The individual will work with the Head of Onboarding & Maintenance to support the significant Operations Transformation Agenda with a particular focus on location strategy, including the management of On-boarding staff. Design and delivery of a service improvement programme, including client focused process re-engineering, using LEAN Six-Sigma methodology. Develop and implement new and innovative methods of working to constantly improve the level of service provided to clients across all customer segments and geographies.
Relationship Management:
They will manage relationships with key stakeholders, including Internal Customers, Internal 3rd party and External 3rd Party Providers to ensure delivery of key service metrics and constantly develop performance to ensure the smooth running of the department.
What we're looking for:
- The Candidate should have CDD/KYC/AML Knowledge and its policies related to sanctions
- Should have completed any bachelor's/Master's degree in regular course
- Long term experience in Operations Management
- An organized individual
- Mature in thought as well as in communications
- An achiever and ambitious, with a strong desire to succeed
- Innovative
- Client focused
- Enthusiastic and motivated
- Hard working
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Vice President | KYC|Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.