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Talents Villa Staffing Solution Pvt. Ltd.


Customer Support Executive for Axis Bank Process (Noida)
Talents Villa Staffing Solution Pvt. Ltd. • Noida, Uttar Pradesh • via Talents Villa
Full–time
No Degree Mentioned
Apply on Talents Villa
Apply on Trabajo.org
Job description
We are looking for Customer Support Executive for Noida Sector 128 Location, A graduate below 30 years of age may apply.

Requirements :
Qualification - Any Graduate
Age 18-30 Years
Languages - Hindi/English

Responsibilities Includes :
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Salary 16-25 K + Incentives

Location - Noida
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Genpact


Assistant Vice President, Retail Banking-BFS037146
Genpact • Noida, Uttar Pradesh • via LinkedIn
13 days ago
Full–time
Apply on LinkedIn
Job description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Retail Banking!

In this role, you will be responsible for creating and strengthening Genpact’s presence in the global market. You will be a domain SME for retail banking – across the end-to-end lifecycle for mortgages, cards, personal loans, savings accounts, and checking/current accounts, including originations and servicing. You will provide domain expertise as local sales teams create business opportunities for the Retail Banking proposition with existing and new clients. Your role will support the identification and qualification of opportunities, demonstrate the Retail Banking proposition, and enable the building of a predictable pipeline of business to generate repeatable and profitable revenues in retail mortgages.

Responsibilities
• You will be a key point of contact in the service line for Retail Banking opportunities in either the European, APAC or NAM regions. You will support the development of sales strategies, collateral, and solutions to meet the Retail Banking needs of clients – working closely with Sales & DTAI
• You will support the delivery go-to market plans through managing the relationship with tech partners, salesforce enablement and the execution of targeted campaigns.
• You will work with Lead Solutions Architects and the Sales team to respond to RFIs and RFPs – completing sections on Retail Banking. You will work with cross functional teams to develop a winning strategy, along with Ops/LDT, Digital and DTAI, then present for internal approval and customer acceptance.
• Your role will require close alignment with Operational teams, to identify innovations which can be productised, needs which can be met with new technology and benchmark performance.
• You will need a clear understanding of the regional differences in Retail Banking markets – including regulatory, benchmarking and the competitive landscape.
• You will contribute to Genpact thought leadership for Retail Banking through POVs / White papers, blogs, articles, and regular social media posts. You will represent Genpact at industry events.

Qualifications we seek in you! Minimum Qualifications / Skills
• Bachelor’s degree from an accredited institution, graduate degree a plus (MBA preferred)
• Relevant years of Retail Banking experiences in either Product Management, Operations or Customer Experience in a bank (preferred), service or software provider.
• Should be a self-starter and work well in matrixed team
• Proficient at conducting product demos
• Strong executive-level communication skills (both verbal and written)
• Expert usage of MS Office (Word, Excel, PowerPoint)

Preferred Qualifications/ Skills
• MBA degree
• Industry level connects across EUR / NAM / APAC Retail Banking markets

Gen pact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, ****** orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Vice President

Primary Location

India-Noida

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Aug 5, 2024, 5:25:32 AM

Unposting Date

Oct 4, 2024, 2:29:00 PM

Master Skills List

Operations

Job Category

Full Time