Assistant Vice President, Specialist, Application Support Engineer, Technology and Operations

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose You will manage the applications in Regulatory reporting as well as supporting applications for middle office technologies, working closely with Business, Operation, Solution engineers, software development teams and business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. it will require expertise in investigation / debugging, problem solution. Also, will require planning and executing the maintenance and support releases for payment systems.Job Duties & Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across Payment applications. Leading ongoing reviews of business processes and developing automation strategies. Plan the technology roadmap with an execution plan around it, the technology roadmap will not cover the future technologies, but, also cover the replacement of current set of applications Design and build enterprise applications for solutions which are used across multiple application (and hence multiple business teams) Effectively communicating your insights and plans to cross-functional team members and management. To understand user requirements in developing and installing group solutions. Manage all stages of project development including performing requirements analysis, system design, development, testing, training, roll out and post-production support Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations. Managing stakeholder’s relationship with different BU’s and ability to manage escalated issues/ potential escalation In the absence of group solutions provide local solutions to automate functions which can help in streamlining operations and own application/process/solution. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Own Root cause analysis provide tactical and permanent solution Continue process improvement across the application portfolio. Proactive analysis to drive down outage, improve recovery time and reduce time to engage Work with management to determine and deliver key performance indicator, Service level agreement metrics Upgrade and implementation of new application system. Principle point of contact for all Department head to review status, milestones, risks and issues, and follow up on action items from Steering Committee.

Experience creating detailed reports and giving presentations. Excellent planning, organizational, and time management skills. Staying up-to-date on the latest process and IT advancements to automate and modernize systems.Requirements Good knowledge of banking domain including Trade, Core banking and Retail banking. Experience in regulatory reporting projects would be a huge plus. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Experience of successfully facing off to senior business leaders Minimum 12-15 Years of experience in Information Technology with exposure to Payment Systems application and experience in development of software preferably in a Financial Service Industry. Wide knowledge of current and future trends in business and technology environment. Experience creating detailed reports and giving presentations.Education / Preferred Qualifications Technology, Engineering or IT Bachelor’s degreeCore Competencies Knowledge of banking payment system Domain. Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly. Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Strong inter-personal & negotiation skills in dealing with HO and department users Must be flexible, adaptable and have ability to work in a fast-paced changing environment. Fundamental analytical and conceptual thinking skills Self-Motivator and team player Excellent documentation skills. A track record of following through on commitmentsTechnical Competencies Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration. Operating systems Internet-based systems Web based applications. Experience of handling host to host connectivity with multiple ecosystem players will be useful Advanced technical skills Competency in Microsoft applications including Word, Excel, and Outlook.