Job Description
Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to
express themselves, connect with the world, and live richer lives
.
At Tobii Dynavox, you can grow your career within
a dynamic, global company
that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
About Link Assistive
Link Assistive is part of the Dynavox Group, a multinational company that seeks to give a voice to people living with disability. At Link Assistive, we're dedicated to fostering connections, facilitating learning, and enabling participation through tailored assistive technology solutions for communication (speech generating devices, eye tracking devices, communication apps and cloud-based software). For more information, visit
Link Assistive.
About the Role
As an Assistive Technology Support Technician, you will join our AT & IT Support team of three and support people who rely on assistive technology in their daily lives.
This is a hands-on and customer-focused role that combines phone-based support with device repairs, configuration, and IT support tasks. You will work closely with users, clinicians (Speech Pathologists and Occupational Therapists), families, and internal teams to ensure our assistive technology devices are reliable, well-configured, and ready for use. This role also includes learning and supporting mounting solutions for assistive technology devices, including hands-on work with Rehadapt products and procedures.
Please note: This is a full-time onsite role in our Adelaide office.
In this role you will:
Provide high-quality technical support and customer service to users, clinicians, and internal colleagues via phone, email, chat, and remote desktop tools.
Troubleshoot hardware, software, and configuration issues across Windows and iOS environments and train users and professionals on devices and solutions as required.
Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to their success, whatever that looks like for them.
Perform in-house repairs of assistive technology devices, including hardware repairs, software installations, device configuration, and resets of loan and rental units.
Prepare new, loan, and rental devices for shipment by configuring, testing, and quality-checking equipment while maintaining a safe, organized, and clean repair workspace.
Collaborate closely with colleagues across local, interstate, and international teams.
What We’re Looking For
We’re looking for an empathetic, and organized professional who enjoys hands-on work and helping others succeed through technology. If you are comfortable working with devices and hardware, including hands-on repairs, assembly, and device configuration, and you are passionate about delivering high-quality support in a fast-paced environment, we’d love to hear from you!
Ideal candidates will bring:
Troubleshooting skills with an understanding of Windows and/or iOS environments.
Previous experience in a customer-facing role such as technical support, IT support, product support, or customer service. Experience with hardware is an advantage.
A caring, patient, and empathetic attitude, with a genuine desire to support people using assistive technology.
Clear and confident communication skills, with the ability to adapt your approach to users with varying technical knowledge.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple tasks and maintain strong attention to detail.
Ability to work collaboratively within a diverse team across multiple locations.
Experience with remote access tools (e.g. TeamViewer) and cloud-based CRM systems (e.g. Salesforce) is an advantage.
Culture & Benefits
You’ll be part of an international company with a collaborative and supportive culture, based in our Adelaide office, which has a 12-person team, and work alongside more than 1000 colleagues across the Dynavox Group. Meet our team of skilled professionals at
Link Assistive.
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, ****** orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to
express themselves, connect with the world, and live richer lives
.
At Tobii Dynavox, you can grow your career within
a dynamic, global company
that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
About Link Assistive
Link Assistive is part of the Dynavox Group, a multinational company that seeks to give a voice to people living with disability. At Link Assistive, we're dedicated to fostering connections, facilitating learning, and enabling participation through tailored assistive technology solutions for communication (speech generating devices, eye tracking devices, communication apps and cloud-based software). For more information, visit
Link Assistive.
About the Role
As an Assistive Technology Support Technician, you will join our AT & IT Support team of three and support people who rely on assistive technology in their daily lives.
This is a hands-on and customer-focused role that combines phone-based support with device repairs, configuration, and IT support tasks. You will work closely with users, clinicians (Speech Pathologists and Occupational Therapists), families, and internal teams to ensure our assistive technology devices are reliable, well-configured, and ready for use. This role also includes learning and supporting mounting solutions for assistive technology devices, including hands-on work with Rehadapt products and procedures.
Please note: This is a full-time onsite role in our Adelaide office.
In this role you will:
Provide high-quality technical support and customer service to users, clinicians, and internal colleagues via phone, email, chat, and remote desktop tools.
Troubleshoot hardware, software, and configuration issues across Windows and iOS environments and train users and professionals on devices and solutions as required.
Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to their success, whatever that looks like for them.
Perform in-house repairs of assistive technology devices, including hardware repairs, software installations, device configuration, and resets of loan and rental units.
Prepare new, loan, and rental devices for shipment by configuring, testing, and quality-checking equipment while maintaining a safe, organized, and clean repair workspace.
Collaborate closely with colleagues across local, interstate, and international teams.
What We’re Looking For
We’re looking for an empathetic, and organized professional who enjoys hands-on work and helping others succeed through technology. If you are comfortable working with devices and hardware, including hands-on repairs, assembly, and device configuration, and you are passionate about delivering high-quality support in a fast-paced environment, we’d love to hear from you!
Ideal candidates will bring:
Troubleshooting skills with an understanding of Windows and/or iOS environments.
Previous experience in a customer-facing role such as technical support, IT support, product support, or customer service. Experience with hardware is an advantage.
A caring, patient, and empathetic attitude, with a genuine desire to support people using assistive technology.
Clear and confident communication skills, with the ability to adapt your approach to users with varying technical knowledge.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple tasks and maintain strong attention to detail.
Ability to work collaboratively within a diverse team across multiple locations.
Experience with remote access tools (e.g. TeamViewer) and cloud-based CRM systems (e.g. Salesforce) is an advantage.
Culture & Benefits
You’ll be part of an international company with a collaborative and supportive culture, based in our Adelaide office, which has a 12-person team, and work alongside more than 1000 colleagues across the Dynavox Group. Meet our team of skilled professionals at
Link Assistive.
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, ****** orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
💡 Quick Summary
Seeking a career-building opportunity? The Assistive Technology Support Technician position is now open for candidates interested in the Refrigerator & AC Technician Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Refrigerator & AC Technician Jobs is a plus.
