Ensure that the process transactions are processed as per Desktop procedures
Ensure that the assigned targets are met in accordance with SLA and Internal standards.
Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence.
Ensure adherence to established attendance schedules.
Communication skills - should be able to read and interpret business documents and communicate in English language with the internal and external customers if required.
Escalate issues if required
Data gathering ability/ Eye for detail
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability to change
Ability to work on routine/standardized transactions
Adaptability to change
Self-disciplined and result oriented
Ability to manage multiple tasks prioritizing effectively.
Ability to find creative and innovative solutions to business problems
Ability to offer innovative ideas to polish detailed, metric based reports and simplifies the at a glance information.
MS PowerPoint skills desired but not mandatory
Any other essential function that may occur from time to time as directed by the Supervisor.

Knowledge, Skills and Abilities

Education

Graduates or Diploma holders with at least 15 years of education
Experience
Minimum six months of work experience in a related field is required. Experience in Insurance organizations, Banks shall be preferred.
Knowledge and skills (general and technical)

Good Computer navigation skills
Good keyboarding speed (Greater than 35 words per min)
Knowledge about the Insurance industry in US
Knowledge about US Culture
Fundamentals of Auto and home insurance policies and procedures
Knowledge of state underwriting guidelines and procedures to include referral criteria
Communication skills - should be able to read, speak and interpret business documents.
Escalate issues if required
Data gathering ability/ Eye for detail
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability to change
Ability to work on routine/standardized transactions
Self-disciplined and result oriented
Ability to multi task